Senior Service Designer (Tech) - 12532

Location: London – At least three days onsite per week for the program.

Contracting Authority: Government Client
Contract Length: 6 months
Clearance: SC (Enhanced) with the understanding that you may have to undergo DV level
Essentials
• Experience of designing Services to meet user needs
• Have a good understanding of Service Design methods and practice
• Experience of using data and user feedback to design and improve Services
• Experience of turning designs into functioning Services
• A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
• Experience of mentoring and guiding colleagues
• Experience of working within an agile environment
• Knowledge and experience of ITIL 4
• Knowledge and experience of Agile
• Knowledge and experience of Prince and/or other Project Methodologies/frameworks
• A good understanding of IT hardware layers and typical deployment models
• Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
• A high level of written and verbal communication skills
Desirables
• Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System
• Experience of managing and leading teams
• ITIL v4/ 3-4 Conversion certified
• Experience within secure police, or public sector environment

Our dedicated team would be pleased to discuss in more detail how we may be able to help

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