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- Tasks: Lead retail operations, manage teams, and optimise store performance across the UK.
- Company: Join a growing, design-led accessories brand focused on innovation and customer experience.
- Benefits: Enjoy travel opportunities, dynamic work environment, and a chance to shape retail strategies.
- Why this job: Be part of a vibrant team driving retail excellence and making a real impact in the industry.
- Qualifications: Senior experience in multi-site retail operations and strong commercial acumen required.
- Other info: Flexible travel across the UK is essential; only shortlisted candidates will be contacted.
The predicted salary is between 48000 - 72000 £ per year.
Mode Search is supporting our client with the appointment of Head of Retail Operations. This is an exciting opportunity to join a growing and design-led business. The role is based in the UK and involves regular travel across the national store network. Reporting into the Sales Director, the Head of Retail Operations will oversee the performance, systems, and growth of the store estate, managing two Cluster Managers and playing a central role in optimising retail operations, people development, and profitability.
The Role
- Lead operational performance across all existing stores while overseeing the launch of new concession sites.
- Manage and support two Cluster Managers, ensuring alignment with strategic goals and day-to-day retail excellence.
- Deliver against key KPIs focused on conversion, profit, and commercial performance across the store portfolio.
- Empower Store Managers to make dynamic, data-led commercial decisions, including local pricing adjustments.
- Design and implement training and development plans to uplift capability and consistency across store teams.
- Own the maintenance function and operational systems for the retail estate, ensuring smooth, cost-effective performance.
- Analyse data to drive decisions on retail performance, resource allocation, and store-level improvements.
- Build a structured, detail-oriented retail operations model that supports scale and operational efficiency.
- Collaborate with internal stakeholders to align retail operations with broader business goals.
- Drive a customer-first culture while ensuring processes, systems, and teams are optimised to deliver excellence.
Requirements
- Proven senior experience in multi-site retail operations, preferably with exposure to both standalone stores and concessions.
- Strong commercial acumen and expertise in retail KPIs, conversion tracking, and profitability management.
- Track record of launching new stores/concessions and managing related operational rollouts.
- Highly skilled in performance analysis, systems thinking, and continuous operational improvement.
- Experience managing and developing high-performing teams, ideally with direct reports in multi-site roles.
- Adept at balancing strategic planning with hands-on execution and cross-functional collaboration.
- Comfortable working in a fast-paced, evolving environment with a solutions-focused, proactive mindset.
- Passionate about retail and customer experience, with the ability to translate commercial goals into operational action.
- Flexibility to travel across the UK as required.
Interested? Please send your CV to info@modesearch.co.uk or click the apply button.
Please note: Due to the volume of applications, only shortlisted candidates will be contacted.
Contact Detail:
Mode Search LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail Operations – Accessories brand
✨Tip Number 1
Network with professionals in the retail industry, especially those who have experience in multi-site operations. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 2
Familiarise yourself with the latest trends in retail operations and customer experience. Being knowledgeable about current best practices will help you stand out during interviews and demonstrate your passion for the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved operational performance in previous roles. Use data and KPIs to illustrate your achievements and show how you can bring value to the new position.
✨Tip Number 4
Research the company’s existing store network and their approach to retail operations. Understanding their business model and challenges will allow you to tailor your discussions and demonstrate how you can contribute to their growth.
We think you need these skills to ace Head of Retail Operations – Accessories brand
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in multi-site retail operations. Emphasise your achievements in managing teams, launching new stores, and driving commercial performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and customer experience. Discuss how your skills align with the role's requirements, particularly in operational excellence and team development.
Highlight Key Achievements: In both your CV and cover letter, include specific examples of KPIs you've improved, successful store launches you've managed, and any innovative strategies you've implemented to enhance retail operations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Mode Search LTD
✨Showcase Your Leadership Skills
As the Head of Retail Operations, you'll be managing Cluster Managers and Store Managers. Be prepared to discuss your leadership style and provide examples of how you've successfully developed teams in previous roles.
✨Demonstrate Commercial Acumen
This role requires a strong understanding of retail KPIs and profitability management. Brush up on key metrics and be ready to discuss how you've used data to drive performance improvements in past positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about challenges you've faced in multi-site operations and how you overcame them, particularly in launching new stores or concessions.
✨Emphasise Your Customer-First Approach
The company values a customer-first culture. Be ready to share examples of how you've prioritised customer experience in your operational strategies and how this has positively impacted business outcomes.
