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- Tasks: Support residents in Temporary Accommodation with empathy and practical solutions.
- Company: Join Southwark Council, a key player in enhancing lives in vibrant London.
- Benefits: Gain valuable experience while making a real difference in the community.
- Why this job: Be the trusted contact for residents and help them find secure housing solutions.
- Qualifications: Strong communication, IT skills, and knowledge of social housing are essential.
- Other info: Ideal for compassionate individuals eager to tackle challenges and support vulnerable communities.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to play a vital role in supporting residents and enhancing lives in one of London’s most vibrant boroughs?, As a Temporary Accommodation Resident Services Officer with Southwark Council, you’ll deliver responsive, customer-focused housing management services to residents in Temporary Accommodation.
Your responsibilities will include:
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Being the trusted first point of contact for residents, offering empathy and practical solutions.
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Inspecting properties and communal areas to ensure safety, maintenance, and high standards.
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Managing tenancy agreements and promoting compliance.
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Collaborating with departments and external partners to provide seamless and innovative services.
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Tackling anti-social behaviour and addressing issues proactively.
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Supporting vulnerable residents and guiding them toward secure, long-term housing solutions.
We’re looking for compassionate, proactive individuals who:
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Communicate effectively and build trust with residents, colleagues, and stakeholders.
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Deliver outstanding customer service with a genuine passion for making a difference.
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Have strong IT and organizational skills, ensuring efficiency and reliability.
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Possess practical knowledge of social housing and stay informed about sector challenges and developments.
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Are adaptable problem-solvers with a positive, proactive approach.
Temporary Accommodation Resident Services Officer employer: Southwark Council
Contact Detail:
Southwark Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Accommodation Resident Services Officer
✨Tip Number 1
Familiarize yourself with the specific challenges and developments in social housing, especially in London. This knowledge will not only help you understand the role better but also demonstrate your commitment to the sector during interviews.
✨Tip Number 2
Practice your communication skills by engaging in community service or volunteer work. This experience will enhance your ability to connect with residents and show your genuine passion for making a difference.
✨Tip Number 3
Network with professionals in the housing sector through LinkedIn or local events. Building relationships can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare for potential interview questions by reflecting on past experiences where you've demonstrated empathy and problem-solving skills. Being able to share specific examples will make you stand out as a compassionate candidate.
We think you need these skills to ace Temporary Accommodation Resident Services Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Temporary Accommodation Resident Services Officer position. Understand the key responsibilities and the qualities Southwark Council is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service experience, problem-solving abilities, and any knowledge of social housing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping residents and your commitment to delivering outstanding service. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Southwark Council
✨Show Empathy and Understanding
As a Temporary Accommodation Resident Services Officer, you'll be the first point of contact for residents. Make sure to demonstrate your ability to empathize with their situations during the interview. Share examples of how you've successfully supported individuals in challenging circumstances.
✨Highlight Your Customer Service Skills
This role requires outstanding customer service. Prepare to discuss specific instances where you went above and beyond to assist customers or clients. Emphasize your passion for making a difference in people's lives.
✨Demonstrate Your Knowledge of Social Housing
Familiarize yourself with current challenges and developments in the social housing sector. Be ready to discuss these topics and how they relate to the responsibilities of the role. This will show your commitment and understanding of the field.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've tackled issues proactively, especially in relation to anti-social behavior or supporting vulnerable individuals. Highlight your adaptability and positive approach.
