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- Tasks: Lead the deployment of ESM solutions and collaborate with teams for successful delivery.
- Company: Join a dynamic team in London, focused on innovative enterprise service management.
- Benefits: Enjoy hybrid work options and competitive pay rates.
- Why this job: Be part of impactful projects that enhance business processes and customer journeys.
- Qualifications: Experience with cloud solutions and EMS systems is essential.
- Other info: This is a 6-month contract role with a rate of £500 - £600.
Location: London - Hybrid
Duration: 6 months
Rate: £500 - £600 Inside IR35
My client is currently seeking an experienced Enterprise Service Management (ESM) Architect to join their team in London. In this role, you will collaborate with cross-functional teams to understand business drivers and ensure the successful delivery of ESM solutions.
Key Responsibilities:
- Lead the deployment of 4me-based ESM solutions, guiding onboarding of new processes and services.
- Work with Business Analysts to understand requirements and deliver data integration solutions.
- Define and manage data models aligned with business needs and ITIL practices.
- Provide expertise on the service metaphor within an ITIL framework.
- Design solutions for pulling data into a unified data lake and support data governance.
- Support ongoing initiatives, including new ESM products and expansion into new service areas.
- Collaborate with technical and business teams for smooth onboarding of new services.
Skills Required:
- Proven experience in delivering cloud-based solutions for large enterprises, focusing on business processes and customer journeys.
- Knowledge of EMS systems such as 4me, ServiceNow, BMC Helix, or similar, with experience in process and IT service integration.
- Experience designing Rest APIs.
- Strong understanding of data models, integration techniques, and protocols like REST.
- Experience with Amazon AWS or Microsoft Azure and related services.
- Ability to collaborate with Business Analysts and align solutions with ITIL principles.
- Stakeholder management skills for engaging with users, technical teams, and leadership.
Enterprise Service Management (ESM) Architect employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Service Management (ESM) Architect
✨Tip Number 1
Familiarise yourself with the specific ESM tools mentioned in the job description, like 4me and ServiceNow. Having hands-on experience or even a solid understanding of these platforms will give you an edge during discussions with potential employers.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around service management principles. Being able to speak confidently about how you can apply ITIL practices in real-world scenarios will demonstrate your expertise and alignment with the role's requirements.
✨Tip Number 3
Network with professionals in the ESM field through LinkedIn or industry events. Engaging with others who are already in similar roles can provide insights into the hiring process and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with cloud-based solutions, particularly AWS or Azure. Be ready to share specific examples of how you've successfully implemented these technologies in past projects, as this will highlight your relevant skills.
We think you need these skills to ace Enterprise Service Management (ESM) Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in delivering cloud-based solutions and working with ESM systems like 4me or ServiceNow. Use specific examples that demonstrate your skills in data integration and stakeholder management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the key responsibilities outlined in the job description. Mention your experience with ITIL practices and your ability to collaborate with cross-functional teams.
Showcase Relevant Projects: If you have worked on projects involving Rest APIs or data governance, be sure to include these in your application. Detail your role in these projects and the impact they had on the organisation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an ESM Architect role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your ESM Knowledge
Make sure to highlight your experience with Enterprise Service Management solutions, particularly with systems like 4me, ServiceNow, or BMC Helix. Be prepared to discuss specific projects where you successfully implemented these solutions and how they benefited the organisation.
✨Demonstrate Technical Expertise
Since the role requires designing Rest APIs and working with cloud services like AWS or Azure, brush up on your technical skills. Be ready to explain your approach to data integration and how you've managed data models in previous roles.
✨Emphasise Collaboration Skills
This position involves working closely with cross-functional teams, so be sure to share examples of how you've effectively collaborated with Business Analysts and technical teams in the past. Highlight your stakeholder management skills and how you've engaged users and leadership.
✨Align with ITIL Principles
Understanding ITIL practices is crucial for this role. Prepare to discuss how you've applied ITIL principles in your previous work, especially in relation to service delivery and governance. This will show that you can align solutions with business needs effectively.
