Customer Service Practitioner Apprentice

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country's fastest-growing boroughs and the people who make it thrive.

As our Customer Service Practitioner Apprentice, you will be working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services including refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, and community safety. You will also be helping customers to access and pay for services via face-to-face, telephone, and email customer channels.

This is a Level 2 Apprenticeship provided by Warwickshire College Group with a duration of 15 months.

You must hold GCSEs or equivalent in Maths and English grade 4 / grade C or above. You will need excellent interpersonal skills demonstrated by an ability to communicate effectively and with respect, build rapport, interact skilfully, and control emotions in order to build better business relations. You will need to be good at communicating with customers, primarily over the telephone but also through other channels, such as email and face-to-face, and be able to deal with their enquiries efficiently.

You will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents, and will need to have a 'Customer First' attitude to working. We are committed to ensuring that customers can access and pay for services using a method that works for them, which is where you come in. Regardless of how they contact us, you will be able to interact with them in a non-discriminatory, credible, and supportive way.

Important note: please see the Job Profile on the RBC website and ensure your application reflects the criteria that you meet, as well as writing a supporting statement that highlights your interest in this apprenticeship.

Benefits:

• 35 days annual leave (including 8 Bank holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Subsidised Parking in selected locations
• Structured Induction Program
• Learning and Development opportunities and Future Leaders programmes
• Payment of professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Car Salary Sacrifice scheme and more