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- Tasks: Lead quality inspections and collaborate with providers to enhance service delivery.
- Company: Join a team dedicated to improving social care services for all ages.
- Benefits: Be part of a supportive environment that values quality and innovation.
- Why this job: Make a real impact in social care while developing your skills and experience.
- Qualifications: Good English skills and relevant quality assurance qualifications are desirable.
- Other info: Apply by 12/01/25; early closure may occur due to high interest.
The predicted salary is between 28800 - 43200 £ per year.
As an All-Age Quality Officer, you will play a crucial role in delivering quality assurance activities across our social care provisions. You will:
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Lead quality inspections and ensure timely data sharing to improve service delivery
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Conduct both announced and unannounced visits to providers’ premises, producing detailed reports and recommendations
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Collaborate with providers to meet quality standards and drive best practices
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Work closely with key stakeholders, including the Care Quality Commission and OFSTED, to ensure compliance and continuous improvement
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Support provider concerns meetings and provide written briefings on serious performance issues
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Resolve queries, complaints, and safeguarding concerns from various stakeholders
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Maintain robust partnerships and information sharing channels with key stakeholders
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Support the development and delivery of Provider Engagement events to shape the market and enhance service quality.
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A good standard of English and excellent communication and presentation skills are essential
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Relevant qualifications related to quality assurance are desirable.
Experience:
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Experience in the Social Care or Health sector with a good understanding of relevant legislation
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Experience working in partnership with key stakeholders across Health, Social Care, Commissioning, and Brokerage
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Experience in a complex care setting environment and working with commissioners, brokerage, and providers to monitor contracts and quality standards
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Understanding of social care provision and quality standards
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Understanding of OFSTED and CQC assurance.
Skills and Attributes:
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Good understanding of quality assurance processes within a social care setting
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Excellent organisational, communication, and analytical skills
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Ability to deal with stressful or distressing circumstances and contribute to service development
Ready to Make a Difference? If you are ready to take on this exciting challenge and contribute to the continuous improvement of social care services, we want to hear from you! Apply now and be part of a team that values quality, innovation, and excellence.
The closing date for the receipt of applications is 12/01/25, however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770.
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Quality Officer (All Age) employer: London Borough of Havering
Contact Detail:
London Borough of Havering Recruiting Team
+441708432770
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Officer (All Age)
✨Tip Number 1
Familiarize yourself with the key stakeholders in the social care sector, such as the Care Quality Commission and OFSTED. Understanding their roles and expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any experience you have in conducting quality inspections or audits. Be prepared to discuss specific examples of how you've improved service delivery through your findings.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively collaborated with providers and stakeholders in the past. Think of instances where your communication led to positive outcomes.
✨Tip Number 4
Stay updated on current legislation and best practices in social care quality assurance. Being knowledgeable about recent changes can set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Quality Officer (All Age)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Officer in the social care sector. Familiarize yourself with quality assurance processes and relevant legislation to demonstrate your knowledge in your application.
Tailor Your CV: Customize your CV to highlight your experience in social care or health sectors, particularly focusing on your understanding of quality standards and your ability to work with key stakeholders. Use specific examples that showcase your skills and achievements.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your background aligns with the job requirements. Emphasize your communication skills and experience in quality assurance, as well as your readiness to contribute to service improvement.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Officer role.
How to prepare for a job interview at London Borough of Havering
✨Understand Quality Assurance Processes
Make sure you have a solid grasp of quality assurance processes within social care settings. Be prepared to discuss how these processes can improve service delivery and compliance with standards.
✨Showcase Your Communication Skills
Since excellent communication is essential for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with stakeholders in the past.
✨Familiarize Yourself with Relevant Legislation
Brush up on the relevant legislation related to social care and quality standards. Being able to reference specific laws or guidelines during your interview will demonstrate your expertise and preparedness.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle stressful situations or resolve complaints. Think of past experiences where you successfully navigated similar challenges and be ready to share those stories.
