D365CE CRM System Application Manager - £50k, End User, UK Home based

D365CE CRM System Application Manager – £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Dynamics 365CE (CRM) expert to take ownership of their CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Managing third-party CRM provider and vendor budgets
• Supporting training, reporting, and digital best practices
• Increasing User Adoption

Essential:

• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Experience delivering improvements via Power Platform (Power Apps, Automate)
• Previous work as a Functional Consultant or Product Owner
• Experience supporting portals
• Agile project delivery experience
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)

Desirable:

• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

Opportunity:

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.