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- Tasks: Help customers solve technical problems and enhance their observability journey.
- Company: Join a cutting-edge company revolutionising real-time streaming analytics for observability and security.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for professional growth.
- Why this job: Be a trusted advisor, engage with diverse teams, and make a real impact on customer success.
- Qualifications: Experience in Cloud DevOps, observability tools, and excellent communication skills are essential.
- Other info: This is a senior role requiring a valid right to work in the UK.
The predicted salary is between 43200 - 72000 £ per year.
London - Hybrid (2 days per week in office) · Full-time · Senior
About the company
My client are rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.
About the Position
Technical Account Managers in my client are key in our effort to meet our customer’s expectations and help them utilize their observability and security data in the most efficient way possible. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Their Technical Account Managers are trusted advisors and consult their customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Responsibilities
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations.
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value.
- Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
- Know the Log Management/Observability markets well and be able to help customers by using the best technical practices available.
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs.
- Establishing relationships and engaging with technical counterparts to drive product adoption.
- Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs.
- Advocate internally for customer needs within and influence a product development roadmap.
- Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.
Requirements
- Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP.
- Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumo Logic, New Relic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
- Hands-on experience with Infrastructure as a Code (Terraform/Ansible).
- Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash).
- Hands-on experience with complex troubleshooting of Kubernetes and Docker container.
- Good knowledge of Regex, Lucene, PromQL.
- Good knowledge of Linux.
- Experience in customer facing positions and excellent high energy customer-facing skills.
- Excellent communication skills in English.
- Strong presentation skills with the ability to establish credibility with executives.
- High availability for fast response to customers.
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage.
- BSc degree in Computer Science / Engineering - advantage.
- Experience in SAAS B2B software companies - advantage.
This role is located in London and is a hybrid role - 2 days per week in office and occasional travel to customers. My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.
If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk.
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager - DevOps Specialist
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as AWS services and observability tools like Grafana or Datadog. Having hands-on experience or even personal projects showcasing these tools can set you apart during discussions.
✨Tip Number 2
Prepare to discuss your previous customer-facing experiences in detail. Think of specific examples where you successfully solved technical problems for clients, as this role heavily relies on building trust and demonstrating value to customers.
✨Tip Number 3
Research the company’s approach to observability and security. Understanding their unique selling points and how they differentiate themselves in the market will help you engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Technical Account Manager - DevOps Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Cloud DevOps, particularly with AWS, Azure, and GCP. Emphasise your hands-on practice with observability tools and technical integrations to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-facing experience and how you've successfully solved technical problems in previous roles. Mention specific examples of how you've added value to customers through your technical expertise.
Highlight Technical Skills: Clearly list your technical skills related to the role, such as experience with Kubernetes, Docker, Infrastructure as Code, and programming languages. Use bullet points for clarity and ensure they are easy to spot.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that demonstrates your ability to communicate complex technical concepts to non-technical stakeholders. This could be through past experiences or specific projects.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your deep understanding of Cloud DevOps and observability tools. Be prepared to discuss your hands-on experience with AWS, Azure, or GCP, and how you've successfully integrated these technologies in past roles.
✨Understand the Customer's Needs
Highlight your ability to listen and understand customer requirements. Prepare examples of how you've previously tailored solutions to meet specific business goals, showcasing your problem-solving skills and customer-centric approach.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating complex technical concepts in a clear and concise manner, as you will need to engage with both technical teams and C-suite executives during your interactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities and strategic thinking. Think of past experiences where you had to resolve technical issues or drive product adoption, and be ready to explain your thought process and outcomes.
