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- Tasks: Join us as an ITIL Process Analyst, managing incidents and optimising IT processes.
- Company: Be part of a prestigious global law firm based in London.
- Benefits: Enjoy a hybrid work model and competitive salary up to £58k.
- Why this job: Make a real impact by improving IT service delivery and mentoring others.
- Qualifications: ITIL Foundation certification required; 2 years' experience in ITIL processes preferred.
- Other info: Opportunity for professional growth in a dynamic legal environment.
The predicted salary is between 42000 - 58000 £ per year.
A fantastic opportunity has arisen for an ITIL Process Analyst to join our London based global law firm on a permanent basis.
- Document and maintain all policies and processes related to Incident Management.
- Identify and categorise incidents, determining their impact and urgency.
- Lead IT teams in addressing and resolving incidents, ensuring timely restoration of normal operations.
- Manage the flow of information during an incident, keeping stakeholders informed and collaborating with various teams.
- Document and maintain all policies and processes related to Problem Management.
- Coordinate investigations and drive a reduction of repeat incidents by identifying and tracking trends.
- Identify trends in incidents to proactively address potential issues.
- Document and maintain all policies and processes related to Change Enablement.
- Periodically review the risk register to ensure it is fit for purpose.
- When required, deputise in hosting and running Change Advisory Board (CAB) meetings.
- Maintain the change schedule.
- Identify areas for process improvement and optimisation.
- Assist with implementing best practices and drive initiatives to enhance service delivery and efficiency.
- Provide coaching, support and mentorship to staff on ITIL processes and best practice.
Proven experience in IT service management, with a strong understanding of ITIL processes and frameworks. ITIL Foundation certification mandatory and desirable a further ITIL accreditation. At least 2 years’ experience in delivery of ITIL processes. Manages multiple ITIL processes efficiently. Prioritises tasks to meet SLAs and deadlines.
ITIL Process Analyst employer: DGH Recruitment
Contact Detail:
DGH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Process Analyst
✨Tip Number 1
Familiarise yourself with the specific ITIL processes mentioned in the job description, such as Incident Management and Change Enablement. Being able to discuss these processes in detail during your interview will show that you have a solid understanding of the role.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who are familiar with ITIL frameworks. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed incidents or led teams in resolving issues. Highlighting these experiences can demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends and best practices in ITIL and IT service management. Showing that you are proactive about your professional development can set you apart from other candidates and align with the company's focus on process improvement.
We think you need these skills to ace ITIL Process Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL processes and frameworks. Include specific examples of how you've documented policies, managed incidents, and led teams in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ITIL Foundation certification and any additional qualifications, as well as your experience in managing multiple ITIL processes.
Showcase Relevant Experience: When detailing your work history, focus on your achievements related to incident management, problem management, and change enablement. Use metrics where possible to demonstrate your impact.
Prepare for Potential Questions: Think about common interview questions related to ITIL processes and be ready to discuss your approach to incident resolution, process improvement, and team collaboration. This will help you stand out during the interview stage.
How to prepare for a job interview at DGH Recruitment
✨Know Your ITIL Framework
Make sure you have a solid understanding of the ITIL processes and frameworks. Be prepared to discuss how you've applied these in your previous roles, especially in Incident Management, Problem Management, and Change Enablement.
✨Demonstrate Your Analytical Skills
As an ITIL Process Analyst, you'll need to identify trends and categorise incidents effectively. Be ready to share examples of how you've used data analysis to improve processes or resolve issues in past positions.
✨Showcase Your Communication Skills
Since you'll be managing information flow during incidents and collaborating with various teams, highlight your communication skills. Prepare to discuss how you've kept stakeholders informed and engaged during critical situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past incidents you've managed and how you approached them, focusing on your decision-making process and the outcomes.
