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- Tasks: Lead our front of house team and create memorable guest experiences.
- Company: Join Duck & Waffle, known for its playful British cuisine and vibrant atmosphere.
- Benefits: Enjoy a competitive salary, 50% food discount, 28 days holiday, and more perks!
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: 7 years in hospitality, 4 years in management, and exceptional customer service skills required.
- Other info: Work in a unique restaurant open 24/7, redefining all-day dining.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Your front of house management team is currently looking for an experienced Assistant General Manager to assist in leading the team. Service is always at the forefront so it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.
As an Assistant General Manager we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- Wagestream - Advance Payment Service
- Cycle to work scheme
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme – including employer contributions
- Yearly Staff award ceremony and party
The Assistant General Manager focuses on managing the day to day activities in the restaurant, bar and lounge. They will be in charge of managing and maintaining strategy, policies, procedures, guests, staff, and purveyors in attaining budgeted goals and sales growth.
As an Assistant General Manager we would love you to have:
- At least 7 years of hospitality experience with at least 4 years in a managerial capacity
- Personal License holder
- Experience working in a similar fast-paced environment
- Ability to support the management team in the development and training of team members
- Exceptional customer focus - demonstrating exceptional guest service
- Effective Communication skills with, and cooperates/assists other departments at all levels when necessary
- Financial acumen skills
- The ability to ensure that the department complies with all statutory and legal requirements, including fire, Health and Safety, licensing and employment
- Clear working knowledge of all company policies and operates within them at all times
- Ensures staff awareness of relevant company policies
- Certifications as required to comply with government regulations and health codes, such as Food Safety and Alcohol Awareness, Alcohol Certification
- Ability to undertake any other duties as and when required by Senior Management
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere that welcomes guests 24/7. Breakfast, brunch, late night, desserts: “all day” dining is redefined at Duck & Waffle. We serve from sunrise to sunset to sunrise again -- and every hour in between.
Assistant General Manager employer: Duck & Waffle
Contact Detail:
Duck & Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with Duck & Waffle's unique dining concept and menu. Understanding the restaurant's ethos and offerings will help you demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in fast-paced environments. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous managerial experiences in detail, focusing on how you've successfully led teams and improved guest satisfaction. Use specific examples to showcase your skills.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, particularly in customer service and management practices. This knowledge will help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant hospitality experience, especially in managerial roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your experience aligns with the responsibilities of an Assistant General Manager and how you can contribute to creating memorable guest experiences.
Highlight Relevant Certifications: Include any certifications that are relevant to the role, such as Food Safety and Alcohol Awareness. This shows your commitment to compliance and safety standards, which is crucial in the hospitality sector.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully managed teams in the past. Highlight your ability to train and develop staff, as well as your effective communication skills that foster collaboration across departments.
How to prepare for a job interview at Duck & Waffle
✨Showcase Your Hospitality Experience
Make sure to highlight your extensive experience in the hospitality industry, especially your managerial roles. Be prepared to discuss specific examples of how you've led teams and improved guest experiences in previous positions.
✨Demonstrate Exceptional Customer Focus
Since service is at the forefront of this role, share stories that illustrate your commitment to exceptional guest service. Discuss how you’ve handled difficult situations or gone above and beyond to ensure customer satisfaction.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to explain how you’ve collaborated with other departments to achieve common goals in past roles.
✨Understand Financial Acumen
Brush up on your financial skills as they are crucial for managing budgets and achieving sales growth. Be prepared to discuss how you've managed costs or increased revenue in previous positions, showcasing your understanding of financial metrics.
