Sales Director - MSP

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and making them simple and secure, so end-users can access their business applications wherever they are.

We are seeking a dynamic and experienced Sales Director to join our Brighton branch. This role is pivotal in driving business growth with aspirations to double turnover by 2030, managing the existing technical account management team and acting as sales leader for the Brighton branch. The role’s primary purpose is to lead customer account management, cross sales for the wider group products, leading bids for new business and overall responsibility for the existing customer base with low churn and high upsell.

The ideal candidate will have a proven track record in business development, strong leadership skills and a technical background to effectively liaise with the technical services team. Additionally, they will have a strong background in IT, a deep understanding of sales and IT professional services, and the ability to lead and coordinate complex IT managed service sales.

• Team Management: Lead and manage the technical account management team, ensuring high performance and professional development.
• Business Development: Identify and develop new business opportunities, build and maintain strong relationships with clients and drive sales growth.
• Technical Liaison: Work closely with the technical services team to understand and address client needs, ensuring seamless service delivery.
• Client Engagement: Engage with clients to understand their requirements, provide tailored solutions and ensure customer satisfaction.
• Performance Monitoring: Monitor and analyse sales performance metrics, providing regular reports and insights to senior management.
• Market Analysis: Stay updated with industry trends, market conditions and competitor activities to identify opportunities and threats.
• Sales Strategy: Develop and execute strategic sales plans for Camberley/Cheltenham branch in alignment with group AGP sales targets.
• MSP Sales Expertise: Serve as the subject matter expert (SME) in Managed IT, providing guidance on IT MSP best sales practices.
• Sales and Commercial Acumen: Work with the group commercial director to deliver the ability to sell the group Service Catalogue, services and solutions to the Brighton Branch.
• Professional Services Utilisation: Review utilisation of professional services, devising upsell campaigns into the customer base to ensure a high level of utilisation is maintained through project sales.

• Proven experience (10 years) in a senior sales leadership role in an IT MSP of £3m-£15m revenue.
• Strong understanding of IT sales to business clients of 11-200 seats, professional services, and service desk operations.
• Excellent leadership and team management abilities.
• Demonstrated ability to develop and win new managed services business.
• Technical background with the ability to liaise effectively with technical teams.
• Strong communication, negotiation and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of Salesforce for business development and lead management is preferable.

The role is mainly office-based in Brighton but requires travel to visit customers and other FluidOne branches.

• Private health care, commission.
• Company Car.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• Benefits after probationary period.
• Employee Assistance programme (EAP).
• Life assurance (3 x salary).
• Discount Platform.
• Pension contribution - 5% company contribution.
• Generous Holiday Entitlement.
• One day off for Birthday.
• Half price internet connectivity.
• Ride2Work scheme.
• Department incentives.
• Volunteer day scheme.