Service Manager - Safe Accommodation

Role: Service Manager Safe Accommodation

Based: Waltham Cross or Turnford

Rate: £25 umb

Start Date: ASAP

Duration: Temp ongoing

Hours: 37.5 hours Monday to Friday 9am 5.30pm on site every day

Our client, a specialist charity, are recruiting for an Early Help IDVA with experience of working with victims/survivor as adults and/or children and understanding impact of DA on children as witnesses, and the impact on the relationship between mother and child/ren. Very experienced in Safeguarding – understanding risk and ability to manage crisis.

Synopsis of duties:

• Management of all safe accommodation services in Hertfordshire (except for the by and for specialist refuge Kushi House).
• Management of:

• Senior Practitioners (CH, IH, Baldock and dispersed and resilience for Khushi).
• Administration Support Officer.
• Specialist Drugs and Alcohol Practitioner working with Partners to meet the needs of the clients.
• Physical and Mental Health IDVA who will provide the Tier 3 support to clients.

• Working in partnership with statutory and voluntary agencies, ensuring that safety is kept central to multi-agency work and the response to domestic abuse.
• Management of in reach services providing activities and therapies to clients.
• Assessing and monitoring the quality-of-service delivery so clients receive safe and appropriate client led support and that their voice is evident throughout.
• Ensuring the safe accommodation contract is delivered in line with the terms and conditions of the contract.
• Ensuring compliance with H&S within the safe accommodation.
• Oversee staffing establishments/on call support to ensure they are consistent with the needs of clients to enable us to deliver safe service.
• Providing guidance to frontline staff on a day-to-day basis, answering case queries and being on hand to provide support and advice as required.
• Working with the CIC to ensure that staff have clear training and development plans in place to allow develop their skills and experience.
• Completing regular case reviews and identifying service gaps to ensure all outcomes are being achieved.
• Ensuring compliance with all organisational policies and procedure.
• Gathering of information for commissioners, providing written reports and data as required.

Essential Requirements:

• Experience of managing safe accommodation services in the VAWG sector
• Proven ability to communicate effectively both in writing and verbally.
• DBS on update service or dated within the last 12 months
• Car driver

Supporting Futures Consulting acts as both an employer and an agency