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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, or chat.
- Company: Join a dynamic team dedicated to exceptional customer service and support.
- Benefits: Enjoy a Monday to Friday schedule with a competitive salary of £26K - £27K.
- Why this job: Make a real difference for clients while growing your career in a supportive environment.
- Qualifications: Strong communication skills and a positive attitude are essential; Microsoft Office knowledge is a plus.
- Other info: This role offers a chance to collaborate with a team and enhance customer experiences.
The predicted salary is between 22000 - 28000 £ per year.
My client is seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be essential in ensuring a positive experience for our clients.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring all interactions are handled professionally and courteously.
- Analyse customer issues and provide appropriate solutions or escalate as necessary to ensure resolution.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Stay informed about company products, services, and promotions to provide accurate information to customers.
Skills
- Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
- Strong analytical skills to assess customer needs and identify appropriate solutions.
- Strong Microsoft Office Knowledge.
- A positive attitude and a commitment to delivering outstanding customer service.
Join us in making a difference for our clients while developing your career in a supportive environment!
Customer Service Advisor employer: Corr Recruitment
Contact Detail:
Corr Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and practice your responses. This will help you feel more confident during any potential interviews, as you'll be able to demonstrate your problem-solving skills effectively.
✨Tip Number 2
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to tailor your conversations and show how you align with our mission, making you a more attractive candidate.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the team dynamics, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. This shows your enthusiasm and helps you assess if this is the right fit for you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you successfully resolved customer issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and proficiency with Microsoft Office. Provide examples of how these skills have helped you in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in customer service roles.
How to prepare for a job interview at Corr Recruitment
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. During the interview, demonstrate your ability to convey information clearly and concisely. Practice answering common questions out loud to ensure you articulate your thoughts well.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service. This will show your analytical skills and problem-solving abilities.
✨Know the Company Inside Out
Familiarise yourself with the company's products, services, and any recent promotions. This knowledge will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Exude Positivity and Enthusiasm
A positive attitude can set you apart from other candidates. Show enthusiasm for the role and the opportunity to help customers. Your energy can be contagious and may leave a lasting impression on the interviewers.
