Conference & Events Manager

Job Title: Conference & Events Manager – Bristol City Hall
Location: Bristol City Hall & Create Centre
Salary: £33000
Contract: Full-Time, Permanent

Join a team dedicated to delivering extraordinary events at one of Bristol’s most iconic cultural venues.

As Conference & Events Manager at Bristol City Hall and Create Centre, you will play a vital role in ensuring that every event – from weddings and client functions to small meetings – is executed flawlessly. You will oversee a fast-paced and quality-driven C&E operation, delivering exceptional customer service and ensuring every guest experience exceeds expectations.

Key Responsibilities:

• Overall Responsibility: Oversee the delivery of high-quality service within a fast-paced Conference & Events operation, focusing on key areas such as weddings, client events, and small meetings.
• Team Leadership: Lead and manage a large, dynamic team, ensuring effective training, development, and upskilling. Promote personal growth and look for opportunities to develop team members through Personal Development Plans (PDP).
• Resource Management: Compile rotas in line with business needs and budget requirements, ensuring the team is neither over nor understaffed.
• Customer Feedback & Action Plans: Manage the customer feedback forum, addressing issues, and implementing action plans for continuous improvement.
• Event Delivery: Ensure all Conference & Events bookings are delivered seamlessly, upselling additional services when appropriate and understanding each client’s unique requirements.

Who You Are:

We are looking for someone who brings a blend of passion, experience, and drive. The ideal Conference & Events Manager will:

• Have knowledge and experience in the events and hospitality industry, with a solid understanding of C&E operations.
• Possess previous team management experience, demonstrating your ability to lead, motivate, and develop a team to deliver results.
• Be highly organised with exceptional people management and communication skills.
• Be flexible and adaptable to working hours, with the ability to work in a pressurised environment and multitask effectively.
• Have a solid understanding of P&L accounts and experience managing budgets within a business context.

What We Offer:

We ensure you’re rewarded for all your hard work, offering a comprehensive benefits package which includes:

• Contributory pension scheme for your future security
• Career growth opportunities through our Career Pathways and MyLearning programmes
• Digital GP access for you and your immediate family, with wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com, and many more
• Discounts at leading supermarkets such as Tesco, Sainsbury’s, Morrisons, and more
• Up to 44% off cinema tickets, so you can unwind with your favourite film
• Cash rewards every time you spend, redeemable on a wide range of brands
• Free wellness, mindfulness, and exercise classes to support your well-being
• Share all these discounts and offers with friends and family!