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For Companies At a Glance
- Tasks: Lead Front of House, Concierge, and Housekeeping teams to deliver exceptional guest experiences.
- Company: Join Millennium Hotels & Resorts, a diverse and inclusive workplace that values every individual.
- Benefits: Enjoy social events, training opportunities, employee discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team in a prestigious hotel, making memorable moments for guests.
- Qualifications: Strong leadership skills, excellent communication, and a passion for customer service are essential.
- Other info: Located in Kensington, just minutes from the Underground, with stunning city views.
The predicted salary is between 28800 - 43200 £ per year.
Copthorne Tara Kensington are looking for a Room Division Manager, reporting to the Hotel Manager. Our Room Division Manager will be responsible for the overall management of Front of House, Concierge and Housekeeping departments. As a Room Division Manager, you will be passionate about leading your team to deliver excellent customer service, be open-minded and create memorable moments for our guests.
We would also be interested to hear from a strong Front of House Manager who is ready to take his/her first step into a challenging but rewarding role. At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Room Division Manager will have:
- Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
- Maintain customer service/satisfaction standards, handle customer service issues.
- Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
- Motivate and drive the team to ensure quality standards are exceeded.
- Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
- Supervise continuous front office operation, night audit, housekeeping operations, Spindles and assigned staff, including hiring, training, evaluating performance and scheduling work.
Essential Skills needed:
- A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
- Excellent communicator at all levels and have good commercial awareness.
- Ability to work on own initiative and to tight timescales when necessary.
- Be flexible in their approach and have a positive attitude.
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/Placement opportunities.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals Provided on Duty.
- Length of Service-related holiday scheme.
- Eye Care Vouchers.
- Employee Discounted Accommodation and F&B.
- Life Assurance.
- Recommend a Friend Scheme.
- and many more…
About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
Room Division Manager employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Division Manager
✨Tip Number 1
Familiarise yourself with the Copthorne Tara Kensington and its unique offerings. Understanding the hotel's services, such as the Bugis Street restaurant and Club Lounge, will help you demonstrate your passion for the role and how you can enhance guest experiences.
✨Tip Number 2
Network with current or former employees of Millennium Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've motivated teams in the past. Highlight specific examples where you've exceeded customer service standards or improved operational efficiency, as these are key aspects of the Room Division Manager role.
✨Tip Number 4
Stay updated on industry trends and best practices in hotel management. Being knowledgeable about current challenges and innovations in the hospitality sector will show your commitment to continuous improvement and your readiness for this managerial position.
We think you need these skills to ace Room Division Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in Front of House and Housekeeping. Use specific examples that demonstrate your leadership skills and ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Room Division Manager role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Team Leadership Skills: In your application, emphasise your ability to motivate and inspire teams. Provide examples of how you've successfully managed staff and improved service standards in past roles.
Showcase Financial Acumen: Since the role involves monitoring financial operations, include any relevant experience you have with budgeting, financial reporting, or managing operational costs. This will demonstrate your capability to meet the hotel's financial goals.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Showcase Your Leadership Skills
As a Room Division Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and achieving high standards.
✨Understand Financial Operations
Familiarise yourself with the financial aspects of the role, such as group billing and daily sales reconciliation. Be ready to discuss your experience with budgeting and how you can contribute to the hotel's financial goals.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in this role. Prepare to share specific instances where you've handled customer service issues effectively and how you ensure your team maintains high service standards.
✨Demonstrate Flexibility and Initiative
The job requires adaptability and the ability to work under pressure. Think of examples that showcase your flexibility in challenging situations and your proactive approach to problem-solving.
