Sales Consultant

Chantecaille’s mission is to create luxurious botanical beauty with impact. For the past 25 years, the brand has been at the cutting-edge of some of the industry’s most exciting innovations in skincare and cosmetics, creating iconic products that are beloved worldwide. Founded by the mother-daughter team of Sylvie and Olivia Chantecaille in 1998, the brand is known around the world for its pioneering use of naturals in both skincare and makeup, as well as its give-back philanthropy program that supports conservation groups worldwide. Always cruelty-free, the products crafted by Chantecaille are the epitome of forward-thinking and created with a sustainable approach.

A Beiersdorf prestige brand, Chantecaille’s global teams include some of the beauty industry’s best-in-class talent, from product formulation to creative direction, marketing and more. The culture of the workplace is collaborative, exciting, and inclusive.

POSITION INFORMATION

The Part-time Chantecaille Sales Consultant working 4 days a week will be the companies brand ambassador on the John Lewis, Oxford Street counter. The primary responsibilities are to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative and housekeeping duties.

MAIN RESPONSIBILITIES

• CUSTOMER SERVICE AND PERFORMANCE
  • Achieve the targets set by the company as communicated by the Counter manager in respect of items per transaction/average £ sale and mix of business.
  • Deliver the highest level of service to ensure every customer is provided with an excellent experience at counter.
• EVENTS
  • Execute events according to the guidelines as directed by the Counter manager/Account executive/Head Office.
• STOCK
  • Assist daily in stock, stock rotation and hygiene supplies replenishment and maintain appropriate levels throughout the day.
  • Ensure the drawers and storage areas are kept tidy and highlight any discrepancies or issues to the Counter manager.
• MAINTAIN THE WORK ENVIRONMENT
  • Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for the next day’s business.
  • Maintain a clean and organised work area, clean as you go.
  • Replace missing, finished or damaged products and equipment once authorised by the counter manager.
  • Maintain proper placement and condition of merchandise on counters, shelves and all stock holding areas.
  • Inform store management/Counter Manager of any store maintenance or Health and safety Issues, potential hazards or accidents.
• TEAMWORK
  • Undertake specific tasks as given by the Counter Manager including administrative paperwork and services.
  • Work in conjunction with team members and the Counter manager to ensure efficient running of the store.
  • Give great internal customer service and develop good working relationships with colleagues.
• ADMINISTRATION
  • Assist with inventory counts.
  • Complete all administration accurately, legibly and on time.

POSITION QUALIFICATIONS

• Retail experience, preferably in a customer focused, beauty environment.
• Advanced knowledge of beauty products.
• Proven track record of achieving sales targets.
• Works well within a team, and independently.
• Ability to work well in a fast-paced, team-oriented setting that requires a high degree of multi-tasking, teamwork and adaptability.
• Able to work flexible hours including early and late shifts, weekends & bank holidays.
• Previous experience in luxury beauty industry and department stores desired but not limited to.
• Beauty Therapy level 3 - desired but not essential.

IN RETURN, CHANTECAILLE OFFERS:

• A new competitive commission scheme.
• 30 holiday days (including bank holidays) pro-rated based on working days.
• Generous product allocation.
• Employee referral bonuses.