Account Manager

We are seeking an experienced and highly motivated Key Account Manager to join our team in a leading flexible packaging company. The Key Account Manager will be responsible for managing and growing relationships with key clients, ensuring their needs are met with tailored solutions, and driving business growth through exceptional customer service and strategic account management. This role will focus on fostering long-term partnerships, ensuring customer satisfaction, and identifying opportunities for business expansion within the flexible packaging sector., * Client Relationship Management:

• Develop and maintain strong, long-term relationships with key clients in the flexible packaging industry.

• Serve as the primary point of contact for assigned key accounts, ensuring their needs are understood and met with the best solutions.

• Provide regular updates to clients on product innovations, market trends, and new offerings.

• Proactively address any concerns or issues from clients to maintain high levels of satisfaction and loyalty.

• Sales and Revenue Growth:

• Identify opportunities for expanding business within existing key accounts.

• Develop and implement account strategies to increase sales, revenue, and market share.

• Create customised proposals and solutions based on client requirements, working closely with the internal teams (e.g., internal sales, studio, production, logistics).

• Achieve sales targets and KPIs by managing accounts effectively and closing new business deals.

• Account Strategy Development:

• Work collaboratively with internal stakeholders (product development, production, and logistics) to develop strategies that meet client needs while maintaining profitability for the company.

• Negotiate pricing, terms, and contracts in alignment with company policies and client expectations.

• Track and analyse key account performance, presenting regular reports and forecasts to senior management.

• Market and Product Knowledge:

• Stay up to date with industry trends, competitor activities, and market conditions in the flexible packaging sector.

• Educate clients on the latest packaging technologies, sustainability initiatives, and product enhancements.

• Cross-functional Collaboration:

• Coordinate with production, design, and logistics teams to ensure smooth execution of projects and timely delivery of products.

• Ensure a seamless experience for clients from order placement to delivery and beyond.

• Problem Solving and Issue Resolution:

• Act as a liaison to resolve any challenges or discrepancies that arise during the order process.

• Address and manage customer complaints and concerns efficiently to maintain strong relationships.

• Minimum of 5 years of experience in sales or account management, with a focus on key accounts or large-scale clients. Experience in the flexible packaging industry is a strong advantage.

• Proven track record in managing major accounts, building client relationships, and driving sales growth.

• Skills:

• Strong negotiation, presentation, and communication skills.

• Excellent problem-solving abilities with a customer-centric approach.

• Ability to develop and execute strategic account plans.

• Proficient in CRM software and Microsoft Office Suite.

• Knowledge of packaging materials, production processes, and trends in the flexible packaging industry is a plus.

• Other Requirements:

• Ability to travel as needed to meet with clients, suppliers, and other stakeholders.

• Strong organisational skills with the ability to manage multiple projects simultaneously.

• Competitive salary and performance-based incentives.

• Company car, mobile phone and laptop

• Cycle to Work Scheme