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For Companies At a Glance
- Tasks: Provide remote and phone support while managing installations and upgrades.
- Company: Join a dynamic Managed Service Provider with a flat management structure.
- Benefits: Enjoy flexible work options and opportunities for professional growth.
- Why this job: Be part of a supportive team where your communication skills shine and you can mentor others.
- Qualifications: Experience in Azure, Active Directory, and Windows networking is a must.
- Other info: Ideal for tech enthusiasts looking to advance their career in a collaborative environment.
The predicted salary is between 28800 - 42000 £ per year.
IDEALLY you will be employed (or recently employed) in a Managed Service Provider (MSP) environment.
Technical Support Engineer – 1st Line Helpdesk to 2nd Line – Operating within a flat management structure, the ideal candidate will:
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Enjoy providing remote and telephone support to a varied clientele
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Have the ability to assist with project managing installations and upgrades
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Have a very good working knowledge of PCs and Windows networking
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Ideally experience of mentoring other engineers – either by example or as Team Lead.
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Be a good communicator
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Have a full driving licence (own vehicle preferred but not essential)
Technical Support Engineer – 1st Line Helpdesk to 2nd Line – Specific Technical Experience:
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Azure Administration, Active Directory and associated Security
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Windows Networking
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TCP/IP
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Troubleshooting Windows
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Knowledge of hardware and ability to carry out repairs
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Administration of Microsoft Exchange
Industry recognised qualification(s) ideal – MCP, MCSA, MCDT, MCSE, CCNA, CCNE etc., * Active Directory
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Customer Service
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Directory
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Helpdesk
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Technical Support
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Troubleshooting
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Windows
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2nd Line
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1st Line
Technical Support Engineer employer: Asset Resourcing Limited
Contact Detail:
Asset Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Make sure to highlight your experience in a Managed Service Provider (MSP) environment during your conversations. This will show that you understand the unique challenges and demands of the role.
✨Tip Number 2
Demonstrate your troubleshooting skills by discussing specific examples where you've resolved complex technical issues. This will help you stand out as a candidate who can handle the demands of 1st and 2nd line support.
✨Tip Number 3
If you have experience mentoring or leading other engineers, be sure to mention this. It shows that you not only have technical skills but also the ability to guide and support your team.
✨Tip Number 4
Familiarize yourself with the specific technologies mentioned in the job description, such as Azure Administration and Active Directory. Being able to speak confidently about these topics will demonstrate your readiness for the role.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Managed Service Provider (MSP) environment. Emphasize your technical skills, especially in Azure Administration, Active Directory, and Windows Networking.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing technical support and your ability to communicate effectively with clients. Mention any experience you have in mentoring or leading teams, as this aligns with the job requirements.
Showcase Technical Skills: Clearly list your technical qualifications and certifications such as MCP, MCSA, or CCNA. Provide examples of how you've used these skills in previous roles, particularly in troubleshooting and project management.
Prepare for Potential Questions: Anticipate questions related to your experience with customer service and technical troubleshooting. Be ready to discuss specific scenarios where you successfully resolved issues or improved processes.
How to prepare for a job interview at Asset Resourcing Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Azure Administration, Active Directory, and Windows networking. Highlight specific examples where you've successfully troubleshot issues or managed installations.
✨Demonstrate Your Communication Skills
As a Technical Support Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you may need to assist clients who are not tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of past experiences where you had to troubleshoot a complex issue and be ready to walk the interviewer through your thought process.
✨Highlight Mentoring Experience
If you have experience mentoring other engineers, be sure to mention it. Discuss how you’ve helped others grow in their roles, as this shows leadership potential and teamwork.
