Careline Administrator

Cardiff, South Wales

Part Time, 28 hours per week

Temporary ongoing Contract

£12 - £15 per hour (Hourly rate will increase when working unsociable hours)

Sellick Partnership Ltd are currently recruiting for a Careline Operative to join one of our South Wales based clients on a temporary ongoing contract.

As this position will be supporting a 24/7 service, it will consist of a rotating shift pattern which will involve mornings, afternoons and night shifts.

The ideal candidate would be flexible to work around the shift pattern; however, if certain shifts were preferred then this can be considered.

Daily duties of the Careline Administrator consist of:

• Provide clear, accurate and meaningful advice to customers
• Listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support
• Make outbound welfare calls to vulnerable or elderly customers
• Respond to emergency issues reported by vulnerable customers and escalate these calls to the necessary department
• Understand, support and advise a wide range of customers who will be making enquiries concerning a variety of services through multiple channels of access
• Adhere to set guidelines for calls received out of hours

Essential experience of the Careline Operative:

• Must possess or be willing to undertake a basic DBS check
• Be able to work flexible shift patterns

If you are interested in the role of the Careline Operative then please apply now. For further information please contact Harry Rigby at the Sellick Partnership Derby office.

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances.

Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.

For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.