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- Tasks: Lead a team ensuring effective tech systems that empower young people.
- Company: Join a mission-driven organisation transforming lives through technology.
- Benefits: Enjoy flexible working options and the chance to make a real impact.
- Why this job: Be at the forefront of social change while developing your leadership skills.
- Qualifications: Strong leadership in application support and understanding of IT service management required.
- Other info: Experience in the charity sector is a plus, but passion is key.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to lead the technology that helps transform young lives? As our Application Support Manager, you’ll play a crucial role in ensuring the systems we rely on every day are effective, efficient, and empowering. You’ll be at the heart of our mission—enabling our teams to do what they do best: support young people into work, education, or training.
In this role, you’ll lead and develop a skilled Application Support team, providing oversight of our business-critical platforms. You’ll define team objectives aligned with wider organisational goals, oversee incidents and service requests, manage system upgrades and enhancements, and collaborate with colleagues across development, architecture, and third-party suppliers to drive continuous improvement. Your ability to manage multiple priorities, lead with empathy, and drive system performance will be key to our success.
We’re looking for someone with strong leadership experience in application support, who brings a deep understanding of IT service management principles like ITIL. Your problem-solving skills, clear communication, and ability to build effective relationships with internal stakeholders and external vendors will be vital. Familiarity with CRM, ERP, or HRIS systems, as well as tools like ServiceNow, will help you hit the ground running. Experience within the charity sector is a bonus, but we’re more interested in your potential, your purpose, and your desire to make a difference.
The young people we support rely on our teams, and those teams rely on technology that works. Your leadership will ensure they have the tools they need, when they need them, so they can focus on helping young people reach their potential.
If you’re looking for more than just a job and if you want your tech skills to create real social change, we want to hear from you. Even if you don’t tick every box, your drive and purpose could make you the perfect fit.
Application Support Manager employer: The King's Trust
Contact Detail:
The King's Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Manager
✨Tip Number 1
Familiarise yourself with IT service management principles, especially ITIL. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to effective application support.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to lead with empathy and drive performance will resonate well with us.
✨Tip Number 3
Research our organisation's mission and values thoroughly. Being able to articulate how your personal goals align with our mission to support young people will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the charity sector or those who have experience with CRM, ERP, or HRIS systems. Building connections can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Application Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Application Support Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your leadership experience in application support and any familiarity with IT service management principles like ITIL. Provide specific examples of how you've successfully managed teams and improved system performance.
Showcase Problem-Solving Skills: In your application, include instances where you've effectively solved problems or managed incidents. This will demonstrate your ability to handle the challenges that come with the role.
Express Your Passion: Convey your motivation for wanting to work in a role that supports young people. Share your desire to make a difference through technology, as this aligns with the company's mission and values.
How to prepare for a job interview at The King's Trust
✨Showcase Your Leadership Skills
As an Application Support Manager, your leadership experience is crucial. Be prepared to discuss specific examples of how you've led teams in the past, focusing on your ability to motivate and develop team members while achieving organisational goals.
✨Demonstrate IT Service Management Knowledge
Familiarity with ITIL principles is essential for this role. Brush up on key IT service management concepts and be ready to explain how you've applied them in previous positions, particularly in managing incidents and service requests.
✨Highlight Problem-Solving Abilities
Expect to face questions that assess your problem-solving skills. Prepare to share examples of complex issues you've resolved in application support, detailing your thought process and the impact of your solutions on the team and organisation.
✨Emphasise Relationship-Building Skills
Building effective relationships with stakeholders and vendors is vital. Think of instances where you've successfully collaborated with others to drive improvements or resolve issues, and be ready to discuss how you approach communication and collaboration.
