Helpdesk Manager

Helpdesk Manager

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Up to £49K + Benefits
Kings Cross
8:30am to 5:00pm
4:00pm Friday

Are you an experienced Helpdesk Manager who is striving to make a real impact the right team and wanting a career with a leading M&E Business? Then if that is a yes then you might want to hear more about this opportunity. Working for a national group you will be joining a team where you will really make an impact.

Helpdesk Manager role:-

• Manage and direct Service desk team.
• Undertake a review of current process and procedures.
• Management responsibilities of day-to-day management of the team.
• Resolving day to day issues customer / supplier concerns.
• Ensure service team works efficiently.
• Review better ways on ppm/ help desk reporting.
• Day to day liaising with the contract managers.
• Assisting with preparation of site folders
• Rising PO instructions
• To be able to assist the PPM / help desk coordinator as and when the needs arise.
• Overseeing Reactive and Internal PPM reporting.
• Covering under a shared Rota Christmas help desk.
• Any other reasonable request as the business dictate

Benefits include :-

• 4.00pm finish on Friday
• Hybrid Working Policy (3 days in the office, 2 days at home
• Auto enrolment into pension scheme
• Private healthcare (individual) option once probation is passed
• Life insurance (3x salary)
• Dress down Friday
• Sick pay – after successful completion of the probation period –
• Profit Share
• Season Ticket Loan (after probation)
• Subsidised Restaurant
• Holiday entitlement is 23 days, increases to 26 days after 1 year, then to 31 days after 5 years.
• Cycle to Work Scheme
Apply today