Optical Assistant

Job Description
About the role
As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor and spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in store, being part of the pre‐screening activities of an eye‐test through to helping our customers find the perfect eye‐wear solution for them – no two days will be the same. Your role within the team as an Optical Assistant will give you lots of opportunities to develop your knowledge through our industry‐leading \’Step Into Optics\’ training programme. This programme includes both workshop‐based learning and practical \’on the job\’ experience. You will also:

Order, dispense and collect glasses and contact lenses

Support with eye‐tests and pre‐screening activities

Provide after‐care support through repairs and adjustments

Complete operational and administrative tasks associated with dispensing prescriptions

Maintain shop floor standards

What you\’ll need to have

These are the essential skills or experience needed to succeed in this role.

Passion for customer care

Enthusiasm for learning and personal development

It would be great if you also have

Experience in a retail or clinical environment

Our benefits

Boots Retirement Savings Plan

Discretionary quarterly bonus

Generous employee discounts

Clinical and Non-Clinical Career development opportunities

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

What\’s next
If your application is successful, you\’ll be invited to an in-store interview in the next 14 days. Where a role is advertised as full‐time, we are open to discussing part‐time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

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