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- Tasks: Activate services and resolve IT issues while collaborating with teams and managing customer communications.
- Company: Join a groundbreaking ISP transforming commercial property connectivity and support services.
- Benefits: Enjoy competitive pay, ongoing training, and a supportive work environment with recognition for your contributions.
- Why this job: Be part of an innovative team that values growth, teamwork, and making a real impact in the industry.
- Qualifications: A passion for technology, strong customer service skills, and the ability to thrive in a fast-paced environment.
- Other info: Salary ranges from £25,000 to £30,000, with opportunities for mentorship and career development.
The predicted salary is between 25000 - 30000 £ per year.
Are you ready to be part of a groundbreaking Internet Service Provider (ISP) that’s transforming the way commercial landlords engage with the market? We’re on a mission to redefine connectivity and support services in the commercial property sector. We’re seeking switched-on, loyal, and enthusiastic candidates with a can-do attitude to join our dynamic and rapidly expanding team.
Role Overview: As a Connectivity and IT Support Specialist, you’ll play a pivotal role in our vision to enhance LAN/WAN connectivity and IT support services. This position is ideal for someone passionate about technology, thrives in customer-facing roles, and is eager to contribute to the growth of our Managed Service Provider (MSP) arm in the coming years.
Key Responsibilities:
- Activate services and resolve IT-related issues at customer sites.
- Collaborate closely with the IT support desk to provide feedback on support calls and ongoing technical matters.
- Maintain communication with account managers, ensuring customers are updated on issue progress and resolutions.
- Engage with suppliers/operators to stay updated on project statuses and installations.
- Coordinate access with building management teams for scheduled site visits.
- Conduct site surveys and develop effective route plans for service installations.
- Utilize our CRM system to accurately input and manage relevant customer information.
- Learn and grow through mentorship from experienced colleagues within the team.
Required Skills and Qualifications:
- Proven interest and understanding of LAN/WAN connectivity and IT support.
- Strong customer service skills with the ability to troubleshoot and resolve technical issues effectively.
- Excellent communication skills to liaise with both internal teams and external stakeholders.
- Capacity to adapt and thrive in a fast-paced, evolving environment.
- Eagerness to contribute ideas and solutions to enhance our service offerings.
- Ability to work independently and as part of a collaborative team.
Why Join Us:
You’ll be part of a forward-thinking company that values innovation, teamwork, and continuous growth. We offer competitive compensation packages, ongoing training opportunities, and a supportive work environment where your contributions are recognised and valued. If you’re ready to take on a challenging yet rewarding role with a company that’s changing the game in commercial connectivity, apply today and be part of our exciting journey!
Salary - £25,000 - £30,000 including benefits
IT Field Engineer employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Familiarise yourself with the latest trends in LAN/WAN connectivity and IT support. Being knowledgeable about current technologies and solutions will not only boost your confidence but also impress the interviewers when discussing how you can contribute to their mission.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of situations where you've successfully resolved technical issues or improved customer satisfaction, as this role heavily relies on effective communication and problem-solving abilities.
✨Tip Number 3
Network with professionals in the ISP and IT support sectors. Attend industry events or join online forums to connect with others in the field. This can provide valuable insights into the company culture and may even lead to referrals.
✨Tip Number 4
Demonstrate your eagerness to learn and grow within the role. Research the company's values and be ready to discuss how you align with their vision for innovation and teamwork, showing that you're not just looking for a job, but a long-term career.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Field Engineer position. Tailor your application to highlight your relevant skills and experiences that align with the job description.
Craft a Strong CV: Your CV should clearly showcase your technical skills, particularly in LAN/WAN connectivity and IT support. Include specific examples of past experiences where you've successfully resolved technical issues or provided excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your passion for technology and your eagerness to contribute to the growth of their Managed Service Provider arm. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Discuss any relevant projects or experiences that highlight your interest in LAN/WAN connectivity and IT support, as this role is all about enhancing these services.
✨Demonstrate Strong Customer Service Skills
Prepare examples of how you've successfully resolved technical issues for customers in the past. This will showcase your ability to troubleshoot effectively and maintain excellent communication with clients, which is crucial for this position.
✨Be Ready to Discuss Collaboration
Since the role involves working closely with various teams, be prepared to talk about your experience in collaborative environments. Highlight instances where you’ve worked with account managers or IT support desks to resolve issues or improve processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision and the role's responsibilities. This shows your eagerness to contribute ideas and solutions, aligning with their mission to redefine connectivity in the commercial property sector.
