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- Tasks: Join our front of house team as a Runner, serving fresh, seasonal food.
- Company: Heartwood Collection is an award-winning group of cozy pubs and brasseries.
- Benefits: Enjoy flexible hours, training programs, discounts, and a supportive work environment.
- Why this job: Be part of a vibrant team focused on exceptional guest experiences and community.
- Qualifications: Great interpersonal skills, attention to detail, and a passion for customer service.
- Other info: Opportunities for growth with plans to expand to 61 locations by 2027.
Runner – The Quill and Scholar, Lichfield Runner We’re looking for fun and passionate people to join our fantastic front of house team as a Runner Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (Formally White Brasserie Company) brands are renowned for being a home-from-home. Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests. Runner – What we offer: Packages are based on National Living Wage including TRONC* Full-time and part-time hours to suit your needs Stepping Stones – Our industry-leading training and development platform which supports progression for those who want it Employee Assistance Program with Hospitality Action Instant access to pay you have already earned through EarlyPay Enhanced Maternity & Paternity package Refer a Friend Bonus up to 1500 50% off food at any Heartwood Inns or Brasserie Blanc 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount 10% off company gift cards A thoughtful gift to celebrate your birthday Long Service Recognition Awards The Pantry – 100’s of retailers and experience discounts through Reward Gateway Cycle to Work Scheme Runner – The Ideal Candidate: Will have great interpersonal skills and a vibrant personality Ability to be flexible and maintain high standards across the front-of-house To be a real team player, you must be a true people person Have great attention to detail and impeccable standards. Be totally customer and service-focused and provide an exceptional guest experience Our investment in your development. The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years. We’re really excited about the amazing opportunities this growth will create, and we hope you are too! It’s a great chance for you to take the next step in your career and develop with us through our unique “Stepping Stones” training and development programme. Heartwood Collection is a multi award-winning hospitality group: – Sunday Times Best Places to Work winner 2024- Double winner at the Publican Awards 2024 – R200 – SRA 3 star rated – plus many more! *The TRONC is calculated from the previous 6 months’ site average. The rate of TRONC for the site you are applying for will be confirmed and discussed at the interview stage .
Runner - The Quill and Scholar, Lichfield employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Runner - The Quill and Scholar, Lichfield
✨Tip Number 1
Show your passion for hospitality! When you meet the team or during any informal chats, express your enthusiasm for providing exceptional guest experiences. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Familiarize yourself with the Heartwood Collection and its values. Understanding their commitment to community and quality service will allow you to align your answers and demonstrate that you're a great fit for their team.
✨Tip Number 3
Be prepared to showcase your interpersonal skills. During any interactions, whether it's with staff or potential colleagues, highlight your ability to connect with people and work well in a team environment.
✨Tip Number 4
Ask insightful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can contribute to the team at The Quill and Scholar.
We think you need these skills to ace Runner - The Quill and Scholar, Lichfield
Some tips for your application 🫡
Show Your Personality: Since the role requires a vibrant personality and great interpersonal skills, make sure to convey your enthusiasm and passion for hospitality in your application. Use a friendly tone and share any relevant experiences that highlight your people skills.
Highlight Teamwork Experience: Emphasize your ability to work as part of a team. Provide examples from previous jobs or experiences where you successfully collaborated with others to achieve a common goal, especially in a fast-paced environment.
Focus on Customer Service: The job is customer-focused, so include specific instances where you provided exceptional service. Mention any feedback you received from customers or supervisors that showcases your commitment to creating memorable guest experiences.
Tailor Your CV: Make sure your CV reflects the qualities and skills mentioned in the job description. Highlight your attention to detail and flexibility, and ensure that your experience aligns with the requirements of the Runner position.
How to prepare for a job interview at Heartwood Inns
✨Show Your Personality
As a Runner, having a vibrant personality is key. Make sure to let your fun side shine during the interview. Share anecdotes that highlight your interpersonal skills and how you connect with others.
✨Demonstrate Team Spirit
Being a team player is crucial in this role. Talk about your experiences working in teams, how you support your colleagues, and any specific instances where you contributed to a positive team environment.
✨Highlight Customer Service Skills
Since the role is customer-focused, prepare examples of how you've provided exceptional service in the past. Discuss what you believe makes a great guest experience and how you can contribute to that at The Quill and Scholar.
✨Emphasize Attention to Detail
Attention to detail is important for maintaining high standards. Be ready to discuss how you ensure quality in your work, whether it's in food presentation or customer interactions, and why it matters in a hospitality setting.
