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For Companies At a Glance
- Tasks: Manage warranty returns and resolve customer issues in a fast-paced environment.
- Company: Join a top-rated agency passionate about cycling and customer care.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values customer satisfaction and technical expertise.
- Qualifications: Must have excellent communication skills and knowledge of Road and MTB bikes.
- Other info: Cytech Level 1 or 2 qualification is preferred; apply today to make an impact!
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about cycling and skilled in resolving technical product issues? Do you thrive in a fast-paced environment where customer satisfaction and efficiency are key? If so, we'd love to hear from you!
We're looking for a dedicated and detail-oriented Warranty Technician to join our Warranty Department. You'll play a vital role in ensuring that customer returns and warranty claims are handled swiftly, fairly, and to the highest standard.
The Role
- Managing the return and processing of warranty items in line with company and supplier policies.
- Ensuring customer complaints and technical issues are resolved promptly and effectively.
- Liaising with suppliers to ensure warranty returns are processed accurately and efficiently.
- Communicating key warranty and product insights to internal departments.
- Providing technical and warranty support to UK-based customers.
The Person
- Be confident in managing their own workload and making sound warranty decisions.
- Have excellent written and verbal communication skills.
- Be a clear and professional communicator who enjoys working directly with customers.
- Be an enthusiastic team player with a track record of achieving goals.
- Possess solid knowledge of Road and MTB bikes, with technical understanding of Shimano products being a distinct advantage.
- Be Cytech Level 1 or 2 qualified (or equivalent).
What We Offer
- A competitive salary package
- A supportive and dynamic working environment
- Opportunities for training and career development
- The chance to work with a team passionate about cycling and customer care
Ready to Join Us? If you're a motivated and customer-focused technician who thrives in a collaborative environment, apply today and help us deliver top-class service to our cycling community.
Contact Detail:
Quality Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Technician
✨Tip Number 1
Familiarise yourself with the latest Shimano products and their common issues. Being knowledgeable about these will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former Warranty Technicians, especially those who have worked with cycling products. They can provide insights into the role and may even refer you internally, which can significantly boost your chances.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlighting your problem-solving skills and customer service experience will demonstrate your fit for the position.
✨Tip Number 4
Showcase your passion for cycling during the interview. Whether it's sharing your experiences or discussing recent trends in the cycling industry, this enthusiasm can set you apart from other candidates.
We think you need these skills to ace Warranty Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to the role of a Warranty Technician. Emphasise your technical knowledge of Road and MTB bikes, as well as any qualifications like Cytech Level 1 or 2.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for cycling and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the company's goals.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you demonstrate your written and verbal communication skills in your application. Use clear and professional language throughout your documents.
Show Enthusiasm for the Role: In your application, express your enthusiasm for working in a fast-paced environment and your commitment to customer satisfaction. This will help convey that you're a motivated team player who aligns with the company's values.
How to prepare for a job interview at Quality Personnel Services Ltd
✨Show Your Passion for Cycling
Make sure to express your enthusiasm for cycling during the interview. Share any personal experiences or stories that highlight your love for bikes, as this will resonate with the interviewers and show that you align with the company's values.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical understanding of Road and MTB bikes, especially Shimano products. Brush up on common issues and solutions related to these bikes, as this will showcase your expertise and problem-solving skills.
✨Highlight Communication Skills
Since the role involves liaising with customers and suppliers, emphasise your excellent written and verbal communication skills. Prepare examples of how you've effectively resolved customer complaints or technical issues in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you would handle specific warranty claims or customer complaints. Think through potential situations and your approach to resolving them efficiently and fairly.
