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- Tasks: Lead a dynamic team, ensuring exceptional customer service and efficient branch operations.
- Company: Join the largest motorhome rental, sales, and service company in the UK and Ireland.
- Benefits: Earn up to £40,000 per year with quarterly bonuses and a stable, full-time role.
- Why this job: Shape a motivated team while delivering top-notch service and enjoying a rewarding career.
- Qualifications: Experience in customer service management, excellent communication, and strong organisational skills required.
- Other info: Ideal for those passionate about leadership and operational excellence in a growing company.
The predicted salary is between 24000 - 40000 £ per year.
Hours: Full-time, Permanent (40 hours per week)
Location: Toddington
Do you have proven customer service experience with the ability to motivate and inspire teams? Our client is the largest motorhome rental, sales, and service company in the UK and Ireland. It is seeking an energetic, self-driven, and professional Branch Manager to join its team.
Why Join Us?
- Competitive salary up to £40,000 per year (depending on experience).
- Quarterly Bonus
- Opportunity to lead and shape a dynamic team.
- Full-time, permanent role with a stable and growing company.
As the Branch Manager, you will be responsible for leading a dynamic team, ensuring the branch operates safely and efficiently, and delivering exceptional service to their customers. This role is ideal for someone with excellent organisational skills and the ability to lead a team to success.
Key Responsibilities:
- Client Experience: Ensure exceptional end-to-end service for our guests, driving daily guest satisfaction, and managing service improvements based on guest feedback.
- Staff Management: Lead and develop a dedicated team by overseeing recruitment, inductions, ongoing training, and performance management to maintain a motivated and high-performing crew.
- Branch Operations: Oversee all branch operations, ensuring SOPs are followed, audits are completed, and safety protocols are maintained.
- Fleet Management: Coordinate with Fleet Operations to prepare vehicles for hire, minimise downtime, and ensure all vehicles meet rental and sales standards.
- Health & Safety: Represent the depot’s health and safety standards through daily checks and regular audits.
- Budget Management: Manage the branch’s operational costs, ensuring budget targets are met without compromising quality.
About You:
- Proven experience in customer service management, ideally in a rental, retail, or hospitality environment.
- Excellent communication skills, both written and verbal.
- High attention to detail and exceptional organisational skills.
- Strong background in recruitment, training, and employee relations.
- Ability to manage confidential information with tact and diplomacy.
- Motivated and results-driven, with a commitment to success beyond expectations.
If you’re looking for a rewarding managerial position with a focus on customer service, staff development, and operational excellence, we’d love to hear from you!
Branch Manager employer: Profile Resourcing Limited
Contact Detail:
Profile Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with the motorhome rental industry. Understanding the specific challenges and customer expectations in this sector will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or improved team performance, as this is crucial for the Branch Manager role.
✨Tip Number 3
Research the company’s values and mission. Aligning your personal values with those of the company can make a strong impression and show that you're not just looking for any job, but are genuinely interested in contributing to their success.
✨Tip Number 4
Prepare insightful questions about the branch's operations and customer service strategies. This demonstrates your proactive approach and genuine interest in the role, making you a more appealing candidate.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service management experience, particularly in rental, retail, or hospitality environments. Use specific examples that demonstrate your ability to lead teams and improve guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team leadership. Mention how your skills align with the responsibilities of the Branch Manager role, such as staff management and operational excellence.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in previous roles. For example, mention any improvements in customer satisfaction scores or successful team training initiatives.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Branch Manager position.
How to prepare for a job interview at Profile Resourcing Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles and how they have prepared you for this position. Share specific examples of how you've improved guest satisfaction or handled difficult situations.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams. Talk about how you've motivated staff, managed performance, and facilitated training. Use concrete examples to illustrate your ability to inspire and develop a team.
✨Understand Branch Operations
Familiarise yourself with the key responsibilities of a Branch Manager, especially around operations and safety protocols. Be ready to discuss how you would ensure compliance with SOPs and manage audits effectively.
✨Discuss Budget Management
Be prepared to talk about your experience with budget management. Highlight any past successes in managing operational costs while maintaining quality service, as this is crucial for the role.
