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- Tasks: Lead a dynamic team, ensuring exceptional customer service and efficient branch operations.
- Company: Join the largest motorhome rental, sales, and service company in the UK and Ireland.
- Benefits: Enjoy a competitive salary up to £40,000, quarterly bonuses, and a stable full-time role.
- Why this job: Shape a motivated team while delivering top-notch service and driving guest satisfaction.
- Qualifications: Proven customer service management experience, excellent communication, and strong organisational skills required.
- Other info: Ideal for those passionate about staff development and operational excellence.
The predicted salary is between 24000 - 40000 £ per year.
Hours: Full-time, Permanent (40 hours per week)
Location: Toddington
Do you have proven customer service experience with the ability to motivate and inspire teams? Our client is the largest motorhome rental, sales, and service company in the UK and Ireland. It is seeking an energetic, self-driven, and professional Branch Manager to join its team.
Why Join Us?
- Competitive salary up to £40,000 per year (depending on experience).
- Quarterly Bonus
- Opportunity to lead and shape a dynamic team.
- Full-time, permanent role with a stable and growing company.
As the Branch Manager, you will be responsible for leading a dynamic team, ensuring the branch operates safely and efficiently, and delivering exceptional service to their customers. This role is ideal for someone with excellent organisational skills and the ability to lead a team to success.
Key Responsibilities:
- Client Experience: Ensure exceptional end-to-end service for our guests, driving daily guest satisfaction, and managing service improvements based on guest feedback.
- Staff Management: Lead and develop a dedicated team by overseeing recruitment, inductions, ongoing training, and performance management to maintain a motivated and high-performing crew.
- Branch Operations: Oversee all branch operations, ensuring SOPs are followed, audits are completed, and safety protocols are maintained.
- Fleet Management: Coordinate with Fleet Operations to prepare vehicles for hire, minimise downtime, and ensure all vehicles meet rental and sales standards.
- Health & Safety: Represent the depot’s health and safety standards through daily checks and regular audits.
- Budget Management: Manage the branch’s operational costs, ensuring budget targets are met without compromising quality.
About You:
- Proven experience in customer service management, ideally in a rental, retail, or hospitality environment.
- Excellent communication skills, both written and verbal.
- High attention to detail and exceptional organisational skills.
- Strong background in recruitment, training, and employee relations.
- Ability to manage confidential information with tact and diplomacy.
- Motivated and results-driven, with a commitment to success beyond expectations.
If you’re looking for a rewarding managerial position with a focus on customer service, staff development, and operational excellence, we’d love to hear from you!
Contact Detail:
Profile Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Familiarise yourself with the motorhome rental industry. Understanding the specific challenges and customer expectations in this sector will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated staff or improved team performance.
✨Tip Number 3
Research the company’s values and mission. Aligning your personal values with theirs can be a great conversation starter and shows that you are genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond to ensure customer satisfaction, as this is crucial for the Branch Manager role.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service management experience, particularly in rental, retail, or hospitality environments. Use specific examples that demonstrate your ability to lead teams and improve guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and team leadership. Mention how your skills align with the responsibilities of the Branch Manager role, such as staff management and operational excellence.
Highlight Relevant Skills: In your application, emphasise your organisational skills, communication abilities, and experience in recruitment and training. These are key attributes the company is looking for in a Branch Manager.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Profile Resourcing Limited
✨Showcase Your Customer Service Skills
As a Branch Manager, your ability to deliver exceptional customer service is crucial. Prepare examples of how you've successfully handled customer complaints or improved service delivery in previous roles.
✨Demonstrate Leadership Experience
Highlight your experience in leading and motivating teams. Be ready to discuss specific instances where you have developed staff, managed performance, or implemented training programmes that resulted in improved team dynamics.
✨Understand the Company’s Operations
Familiarise yourself with the company's operations, especially regarding fleet management and safety protocols. Showing that you understand their processes will demonstrate your commitment and readiness for the role.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, particularly for scenarios related to budget management and operational challenges.
