Application Support Specialist

Application Support Specialist

Paisley Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support and configure complex applications while collaborating with the development team.
  • Company: Join a fantastic Glasgow-based company undergoing an exciting transformation.
  • Benefits: Enjoy a hybrid work model with two days in the office and great corporate perks.
  • Why this job: Be part of a dynamic team, enhance your skills, and contribute to meaningful projects.
  • Qualifications: Strong communication skills and a desire to learn; experience in application support is a plus.
  • Other info: Ideal for those interested in business processes and workflow solutions.

The predicted salary is between 36000 - 60000 £ per year.

Are you an experienced Software Applications Specialist? Do you have experience supporting and configuring complex applications? Would you like to work for a fantastic company in Glasgow who have a great story to tell and are embarking on a major transformation?

My client's office is Glasgow city-centre; however, the role is hybrid (2 days a week in the office). In this role, you will be working as part of their application support team and will be focusing on the delivery of applications and providing support.

Role responsibilities include:

  • Analyse, design and implement changes to applications working with the development team
  • Configure applications to support new and existing business processes
  • Design and develop workflow models
  • Debug workflow failures
  • Business & Data analysis
  • Provide application support to users

Required skills:

  • Strong communication skills
  • Desire to learn and ability to multi-task
  • Initiative and problem-solving skills, being able to work through a problem, try different solutions
  • Application support / triaging
  • Awareness/experience of workflow solutions

Advantageous experience:

  • Business knowledge of Life/Pensions/Investment products
  • Experience of working with Sonata
  • Knowledge T-SQL/P-SQL

For more information please get in touch.

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Contact Detail:

Change Digital – Digital & Tech Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Application Support Specialist

Tip Number 1

Familiarise yourself with the specific applications and technologies mentioned in the job description, such as T-SQL and workflow solutions. This will not only help you understand the role better but also demonstrate your proactive approach during interviews.

Tip Number 2

Showcase your problem-solving skills by preparing examples of how you've successfully resolved application issues in the past. Be ready to discuss these scenarios in detail, highlighting your analytical thinking and initiative.

Tip Number 3

Research the company’s transformation journey and be prepared to discuss how your skills can contribute to their goals. This shows your genuine interest in the company and helps you stand out as a candidate who is aligned with their vision.

Tip Number 4

Network with current or former employees on platforms like LinkedIn to gain insights into the company culture and the application support team. This can provide you with valuable information that you can use to tailor your approach during the interview process.

We think you need these skills to ace Application Support Specialist

Application Support
Configuration Skills
Workflow Design
Debugging Skills
Business Analysis
Data Analysis
Strong Communication Skills
Problem-Solving Skills
Multi-tasking Ability
Initiative
Experience with Workflow Solutions
Knowledge of Life/Pensions/Investment Products
Experience with Sonata
T-SQL Knowledge
P-SQL Knowledge

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience with software applications, particularly in support and configuration. Emphasise any relevant skills such as T-SQL or P-SQL, and mention your familiarity with workflow solutions.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities listed, such as analysing and implementing changes to applications, and your ability to provide user support.

Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your initiative and problem-solving abilities. Mention situations where you successfully debugged workflow failures or improved business processes.

Highlight Communication Skills: Since strong communication skills are essential for this role, include instances where you've effectively communicated with team members or users. This could be in the context of providing application support or collaborating with development teams.

How to prepare for a job interview at Change Digital – Digital & Tech Recruitment

Showcase Your Technical Skills

Be prepared to discuss your experience with application support and configuration. Highlight specific examples where you've successfully implemented changes or resolved issues, especially in complex applications.

Demonstrate Problem-Solving Abilities

Employ the STAR method (Situation, Task, Action, Result) to illustrate how you've tackled challenges in previous roles. This will show your initiative and ability to work through problems effectively.

Communicate Clearly

Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to support users who aren't as tech-savvy.

Research the Company

Familiarise yourself with the company's story and their current transformation. Understanding their business processes and how your role fits into their goals will demonstrate your genuine interest in the position.

Application Support Specialist
Change Digital – Digital & Tech Recruitment
Location: Paisley
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