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- Tasks: Lead exciting loyalty campaigns and manage customer communications across various channels.
- Company: Join a heritage British brand redefining luxury with data-driven strategies.
- Benefits: Enjoy a £42,000 salary, hybrid working, and growth opportunities in a creative environment.
- Why this job: Make an impact on a renowned loyalty programme while collaborating with diverse teams.
- Qualifications: 2+ years in loyalty or marketing, with strong project management skills and CRM experience.
- Other info: Mentor a Loyalty Assistant and thrive in a values-led business focused on creativity.
The predicted salary is between 33600 - 50400 £ per year.
If you’re passionate about loyalty, retention, and high-end customer experiences, this is your moment. We’re working with a heritage British brand that’s redefining luxury through data-driven campaigns and seamless omnichannel experiences. As part of their expanding CRM function, this is a chance to leave your mark on an iconic rewards programme that connects with millions worldwide. Expect big-brand scale, diverse projects, and a workplace culture rooted in trust, collaboration, and world-class delivery.
The Loyalty Specialist will lead the day-to-day execution of loyalty campaigns—from shaping creative briefs to managing budgets and analysing customer data. Working cross-functionally across marketing, CRM, and creative teams, you’ll be at the centre of everything loyalty.
Role Highlights:- Deliver end-to-end loyalty promotions and customer communications across email, digital, and print
- Project manage a busy loyalty calendar in collaboration with CRM, IT, and creative teams
- Support lifecycle campaigns to enhance customer lifetime value
- Produce briefs, monitor performance, and shape future campaigns using loyalty data insights
- Manage and mentor a Loyalty Assistant, helping them grow in a fast-paced team
- 2+ years in a loyalty, CRM or marketing campaign role
- Hands-on experience managing customer campaigns from briefing to reporting
- Confidence using customer data and CRM platforms (e.g., Emarsys, Annex Cloud a bonus)
- Strong project management and stakeholder skills across technical and creative functions
- Commercial mindset with a focus on ROI and campaign effectiveness
- £42,000 base salary
- Hybrid model: 3 office days in stylish Hammersmith HQ, 2 days remote
- Work on one of the UK’s most recognised loyalty programmes
- Clear scope for growth into senior loyalty or CRM roles
- Join a values-led business where creativity and quality go hand in hand
- Many other benefits!
Loyalty Executive employer: 3Search
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loyalty Executive
✨Tip Number 1
Familiarise yourself with the latest trends in loyalty programmes and customer retention strategies. This will not only help you understand the industry better but also allow you to speak confidently about innovative ideas during your interview.
✨Tip Number 2
Network with professionals in the luxury retail and CRM sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your project management skills, especially if you have experience with tools like Asana or Trello. Being able to demonstrate your ability to manage multiple campaigns effectively will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've used customer data to drive campaign success in previous roles. Highlighting your analytical skills and results-driven mindset will resonate well with the hiring team.
We think you need these skills to ace Loyalty Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in loyalty, CRM, or marketing campaigns. Use specific examples that demonstrate your hands-on experience managing customer campaigns and your ability to analyse customer data.
Craft a Compelling Cover Letter: In your cover letter, express your passion for loyalty and retention. Mention how your skills align with the role's requirements, particularly your project management abilities and experience with CRM platforms.
Showcase Your Data Skills: Since the role involves using customer data to shape campaigns, include any relevant experience you have with data analysis or CRM tools. Highlight specific projects where you used data insights to drive campaign effectiveness.
Prepare for Potential Questions: Think about how you would answer questions related to your experience in managing loyalty campaigns and working cross-functionally. Be ready to discuss your approach to enhancing customer lifetime value and your commercial mindset.
How to prepare for a job interview at 3Search
✨Show Your Passion for Loyalty
Make sure to express your enthusiasm for loyalty programmes and customer retention. Share specific examples of how you've successfully engaged customers in previous roles, highlighting your understanding of high-end customer experiences.
✨Demonstrate Data-Driven Decision Making
Since the role involves analysing customer data, be prepared to discuss how you've used data insights to shape campaigns. Bring examples of past projects where data played a crucial role in decision-making and campaign effectiveness.
✨Highlight Project Management Skills
The position requires strong project management abilities. Be ready to talk about your experience managing multiple campaigns simultaneously, including how you coordinated with different teams and ensured timely delivery.
✨Prepare for Stakeholder Interaction
As you'll be working cross-functionally, it's important to showcase your stakeholder management skills. Discuss how you've effectively communicated and collaborated with various teams, ensuring everyone is aligned on campaign goals.
