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- Tasks: Lead training for GP practices, design impactful training solutions, and manage a dispersed team.
- Company: Delt Shared Services supports public services in the Southwest, owned by the NHS and local government.
- Benefits: Enjoy flexible working, generous holiday, matched pension contributions, and opportunities for personal development.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in training management, strong Microsoft skills, and a full UK driving licence required.
- Other info: Hybrid role with travel across Devon; applications considered on a rolling basis.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid – Plymouth with travel across Devon (up to 2 days/week)
Salary: £35,000 - £45,000 p.a. (DOE) plus performance bonus
Contract: Full-time, Permanent
At Delt Shared Services, we don’t just provide IT and business support - we enable public services to deliver critical outcomes across the Southwest. As a not-for-profit company jointly owned by the NHS and local government, everything we do has purpose.
We’re now looking for an IT Training Manager to lead our clinical and IT training function, supporting General Practices across Devon. If you’re passionate about improving digital confidence in primary care settings, know your way around GP clinical systems and Microsoft tools, and have a track record of leading training delivery - this could be your next step.
What You’ll Be Doing:
- Leading a dispersed team of Clinical System Champions to deliver impactful, consistent training services across GP practices.
- Designing and delivering training solutions on key clinical systems and national applications (e.g., SCR, e-RS).
- Providing basic IT training to primary care staff - including Microsoft Teams, Word, Excel, and PowerPoint - tailored to varying levels of digital literacy.
- Building and maintaining strong relationships with the Integrated Care Board and other key stakeholders.
- Conducting training needs analyses and driving continuous improvements in service delivery.
- Managing budgets, resources, and reporting to ensure efficient operations and high levels of customer satisfaction.
What We’re Looking For:
- Experience managing and coaching teams, with an ability to lead through influence in a matrixed environment.
- Proven experience across the full training cycle; from needs analysis to delivery and evaluation.
- Strong skills in Microsoft Office applications and familiarity with e-learning and blended learning methods.
- Ability to manage multiple workstreams and work collaboratively across partner organisations.
- Excellent interpersonal and communication skills, with a talent for building trust and engagement.
- A full UK driving licence and willingness to travel to GP practices (up to 2 days per week).
- Experience in or understanding of General Practice or the NHS is a distinct advantage.
The salary for this role is £35,000 - £45,000 per annum, reflecting our openness to candidates with varying levels of experience and expertise.
Why Delt?
We offer more than a job. At Delt, you’ll find meaning in your work, flexibility in how you deliver it, and a commitment to your development. Recognised as one of the UK’s most loved workplaces, we’re proud to build services that matter - for the NHS, local authorities, and the communities they serve.
Benefits include:
- Generous holiday allowance of 25 days plus bank holidays
- Up to 12 flex leave days a year
- Matched contribution pension scheme up to 10% of salary
- Life assurance scheme
- Opportunities to buy and sell leave
- Employee shopping savings portal
- Opportunities for training to be funded by Delt
- EV salary sacrifice
- Annual Performance Bonus
- Employee assistance programme supporting mental and physical wellbeing
If you want to know about the total package we offer, please see our future employee page here https://deltservices.com/careers/
Deadline for applications: Applications will be considered on a rolling basis, so please apply early. We reserve the right to withdraw this vacancy as suitable candidates are identified. Apply today and help us help others do amazing things.
Contact Detail:
Delt Shared Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Training Manager
✨Tip Number 1
Familiarise yourself with the specific clinical systems and Microsoft tools mentioned in the job description. Being able to demonstrate your knowledge and experience with these systems during interviews will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the healthcare IT sector, especially those who have experience in training roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience in managing and coaching teams. Think of specific examples where you've successfully led a team through a training initiative, as this is a key requirement for the role.
✨Tip Number 4
Research Delt Shared Services and their impact on public services in the Southwest. Understanding their mission and values will help you align your answers during the interview and show your genuine interest in the organisation.
We think you need these skills to ace Information Technology Training Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Training Manager position. Familiarise yourself with the key skills required, such as experience in training delivery and knowledge of clinical systems.
Tailor Your CV: Customise your CV to highlight relevant experience in managing training programmes, coaching teams, and using Microsoft Office applications. Emphasise any previous roles that involved working with healthcare or public services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving digital confidence in primary care settings. Mention specific examples of how you've successfully led training initiatives and built relationships with stakeholders.
Highlight Your Soft Skills: In your application, be sure to emphasise your interpersonal and communication skills. Provide examples of how you've built trust and engagement in previous roles, as these are crucial for the position.
How to prepare for a job interview at Delt Shared Services Ltd
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in managing and delivering training. Highlight specific examples where you've successfully led a team or improved training outcomes, especially in clinical or IT settings.
✨Demonstrate Your Knowledge of Clinical Systems
Familiarise yourself with the key clinical systems mentioned in the job description, such as SCR and e-RS. Being able to speak confidently about these systems will show your understanding of the role and its requirements.
✨Emphasise Interpersonal Skills
Since building relationships is crucial for this role, prepare to share examples of how you've effectively communicated and engaged with stakeholders in the past. This could include experiences from previous roles or projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific training challenges. Think about scenarios related to varying levels of digital literacy among staff and how you would tailor your approach.
