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For Companies At a Glance
- Tasks: Lead eCommerce strategy, enhance digital customer journeys, and manage a high-performing team.
- Company: Join a high-growth premium retail brand focused on delivering exceptional online experiences.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be at the forefront of digital innovation, shaping customer experiences in a dynamic environment.
- Qualifications: Proven experience in senior eCommerce roles, strong leadership skills, and a passion for user experience.
- Other info: Collaborate with diverse teams to drive brand success across digital and physical channels.
The predicted salary is between 43200 - 72000 £ per year.
Consumer Additions are pleased to be partnered with a high-growth premium retail brand who are looking for a Head of E-Commerce. The Head of eCommerce will be responsible for leading online commercial performance and enhancing the end-to-end digital customer journey. This senior role will set the strategic direction for the website’s design, content, and optimisation, working closely with internal teams and external partners to deliver an engaging and effective online experience.
The ideal candidate will bring a strategic mindset and strong expertise in digital commerce and user experience, with a proven ability to drive growth through data-led decision-making and customer-focused improvements. This role also involves managing a lean team and collaborating across departments to ensure a consistent and high-quality experience across all digital touchpoints.
Key Responsibilities:- Digital User Experience: Define and implement a strategic roadmap to enhance the digital customer journey, ensuring the site aligns with brand values and supports discovery, consideration, and conversion. Focus on user-centric improvements including personalisation, loyalty, and retention.
- Sales & Performance Metrics: Manage day-to-day trading activities and performance metrics, using analytics and customer insight to optimise conversion and customer value.
- Website Development & Optimisation: Lead the web development roadmap and budget, collaborating with internal teams and external partners to deliver updates that improve site functionality and user satisfaction.
- Omnichannel Integration: Drive initiatives to create a seamless experience across digital and physical touchpoints, ensuring consistency in service and brand presentation.
- Team Leadership: Inspire, mentor, and grow a capable ecommerce team, encouraging innovation and continuous improvement.
- Cross-Functional Collaboration: Partner with key internal teams across Technology, Marketing, Creative, Product, and Retail to ensure alignment and coherence in digital execution and brand delivery.
- Strategic Planning: Develop and execute a robust eCommerce strategy aligned with broader business objectives.
- Trend Awareness & Innovation: Monitor ecommerce and brand experience trends, identifying opportunities for innovation and staying ahead in a fast-moving digital landscape.
- Experience within a "Head of" or "Senior" E-Commerce role, managing a team. Ideally within a premium retail or lifestyle brand.
- Leading strategy across UX/Customer Journey as well as managing commercial trading.
- Working within the omni-channel consumer space.
- Deep passion for creating exceptional customer experiences with a meticulous attention to detail.
- Strong understanding of website UX/UI principles and their commercial impact.
- Experience with ecommerce platforms, digital marketing, and website optimisation techniques.
- Creative vision that can translate a unique brand identity into effective digital experiences.
- Strong leadership skills with experience building and inspiring high-performing teams.
- Data-driven mindset and strong analytical skills.
- Excellent communication and stakeholder management abilities.
Head of E-Commerce employer: Consumer Additions and Consumer Exec
Contact Detail:
Consumer Additions and Consumer Exec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of E-Commerce
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and digital customer experience. This will not only help you understand the current landscape but also allow you to speak confidently about innovative strategies during interviews.
✨Tip Number 2
Network with professionals in the e-commerce space, especially those who have experience in premium retail brands. Attend industry events or webinars to connect with potential colleagues and learn from their insights.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven growth through data-led decision-making in your previous roles. Highlight your ability to enhance user experience and conversion rates, as these are key aspects of the role.
✨Tip Number 4
Showcase your leadership skills by sharing experiences where you've successfully managed and inspired a team. Be ready to discuss how you foster innovation and collaboration across departments to achieve common goals.
We think you need these skills to ace Head of E-Commerce
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in e-commerce, particularly in leadership roles. Emphasise your achievements in driving online sales and enhancing customer journeys, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for e-commerce and detail how your strategic mindset aligns with the company's goals. Mention specific examples of how you've successfully managed teams and improved digital experiences in previous roles.
Showcase Your Analytical Skills: Since the role requires a data-driven approach, include examples of how you've used analytics to inform decisions and drive growth. Highlight any tools or methodologies you are familiar with that relate to performance metrics and optimisation.
Demonstrate Leadership Experience: Discuss your experience in leading teams and collaborating across departments. Provide examples of how you've inspired and mentored team members, as well as how you've worked with other functions like Marketing and Technology to achieve common goals.
How to prepare for a job interview at Consumer Additions and Consumer Exec
✨Showcase Your Strategic Mindset
As a Head of E-Commerce, it's crucial to demonstrate your ability to set strategic directions. Prepare examples of how you've previously developed and executed eCommerce strategies that align with business objectives, focusing on user experience and commercial performance.
✨Highlight Your Data-Driven Approach
Be ready to discuss how you use data to inform decisions. Share specific instances where your analytical skills led to significant improvements in conversion rates or customer satisfaction, showcasing your ability to drive growth through insights.
✨Emphasise Team Leadership Experience
This role involves managing a lean team, so highlight your leadership skills. Talk about how you've inspired and mentored teams in the past, fostering innovation and continuous improvement within an eCommerce context.
✨Demonstrate Cross-Functional Collaboration
Collaboration is key in this role. Prepare to discuss how you've successfully partnered with various departments, such as Marketing and Technology, to ensure a cohesive digital execution and brand delivery, enhancing the overall customer journey.
