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- Tasks: Lead strategic dialer operations and workforce planning in a dynamic environment.
- Company: Join a forward-thinking company in Dubai, offering world-class career opportunities.
- Benefits: Enjoy a tax-free salary, full relocation package, and free medical insurance.
- Why this job: Relocate to sunny Dubai and enhance your career while enjoying an exceptional lifestyle.
- Qualifications: 5+ years in Workforce Management with experience in WFM tools and analytics.
- Other info: Comprehensive visa sponsorship and support for work permits included.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real-time performance management. This is a rare opportunity to relocate to Dubai with full support, including flights, premium accommodation, visa sponsorship, and free medical insurance – all while enjoying a tax-free salary and world-class career opportunities.
You’ll work closely with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units.
Workforce Management Manager Requirements:- 5+ years of experience in Workforce Management in a managerial role
- Hands-on experience with WFM tools such as Genesys, Nice, or Verint
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
- Extensive experience managing dialer operations and workforce analytics
- Exceptional analytical, problem-solving, and time management abilities
- Certifications in Lean, Business Analytics, COPC, or SWPP
- Experience with AI driven real-time analytics and automation
- Background in high volume outbound environments
Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at Synchro Recruitment to discuss the role in detail.
Workforce Management Manager employer: Synchro
Contact Detail:
Synchro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Manager
✨Tip Number 1
Research the company and its culture thoroughly. Understanding their values and mission will help you align your experience with what they are looking for, making it easier to demonstrate your fit during any discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in Dubai or with the specific WFM tools mentioned. This can provide you with insider knowledge and potentially valuable referrals.
✨Tip Number 3
Prepare to discuss your hands-on experience with WFM tools like Genesys or Nice in detail. Be ready to share specific examples of how you've used these tools to improve operational efficiency in previous roles.
✨Tip Number 4
Familiarise yourself with the lifestyle and work environment in Dubai. Being able to articulate why you want to relocate and how you plan to adapt can set you apart from other candidates.
We think you need these skills to ace Workforce Management Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in Workforce Management, particularly your managerial roles and hands-on experience with WFM tools like Genesys, Nice, or Verint. Use specific examples to demonstrate your skills in managing dialer operations and workforce analytics.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for relocating to Dubai. Mention how your background aligns with the company's needs and how you can contribute to enhancing operational efficiency.
Highlight Relevant Skills: In your application, emphasise your analytical, problem-solving, and time management abilities. If you have certifications in Lean, Business Analytics, COPC, or SWPP, make sure to include these as they are desirable skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at Synchro
✨Research the Company and Location
Before your interview, take some time to learn about the company and its operations in Dubai. Understanding their culture, values, and the specifics of the role will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise your 5+ years of experience in Workforce Management. Be prepared to discuss specific examples of how you've successfully managed dialer operations and workforce analytics in previous roles.
✨Showcase Your Technical Skills
Since the role requires hands-on experience with WFM tools like Genesys, Nice, or Verint, be ready to discuss your proficiency with these tools. Mention any relevant certifications or training that demonstrate your technical expertise.
✨Prepare for Behavioural Questions
Expect questions that assess your analytical, problem-solving, and time management abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and provide clear examples of how you've tackled challenges in the past.
