Lead Product Manager - Notifications

At Cleo, we are embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. Cleo is a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This is a chance to join a team of brilliant, driven individuals who are passionate about making a real difference.

Join Cleo's Growth team as a Lead Product Manager focused on notifications. This pivotal role centres around enhancing user engagement and retention through intelligent, personalised notifications. Leveraging machine learning models and tooling, you will oversee the development and implementation of a sophisticated recommender system determining which notifications to send to which users, thereby significantly boosting app retention.

What you'll do:

• Lead Notification Strategy: Drive the strategy and execution of Cleo's notification system, ensuring it is deeply integrated into the user experience to enhance engagement and retention.
• Optimise Through Machine Learning: Work closely with data scientists to refine and implement ML models that tailor notifications to user behaviours and preferences.
• Content Strategy Collaboration: Partner with Content Designers to develop engaging notification content tailored to drive user interaction and improve chat engagement.
• Team Leadership: Work with a talented cross-functional team comprising data scientists, ML ops, backend and front-end engineers, and analysts to deliver on project goals.
• Execution Excellence: Maintain a high standard of execution to ensure timely delivery of initiatives, overcoming obstacles and ensuring team alignment.

Outcomes:

• Increase user retention: Ship an ML-powered notification recommender that delivers personalised, timely, insightful messages.
• Drive LTV with in-app messaging: Develop and execute the strategy for in-app messaging (banners, prompts, and notification center).

What We’re Looking For:

• Experience: 6+ years in Product Management with a solid track record in user engagement, preferably within a tech-driven environment.
• Resilience and Grit: Demonstrates high resilience and the ability to unblock team challenges.
• Strategic and Data-Driven: Uses a data-driven approach to decision making.
• Strong Execution and Technical Acumen: Exceptional at driving excellent execution within the team.
• Leadership: Proven experience leading cross-functional teams, fostering collaboration, and pushing for results.

Why This Role is Exciting:

• Impactful Work: Directly influence user engagement and retention through innovative use of notifications.
• Cutting-Edge Technology: Engage with advanced ML models and tooling to personalise user experiences at scale.
• Dynamic Team Environment: Lead a diverse and talented team dedicated to transforming the notification landscape.

Ideal Candidate Qualities:

• A problem solver who thrives in fast-paced environments.
• Someone who excels in storytelling, working at pace, and is highly collaborative.
• Capable of differentiating their contributions from team achievements.

How long will the process take?

We aim to move as fast as possible. Usually 2-3 weeks is enough time for us all to get to know each other.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews.
• Work at one of the fastest-growing tech startups, backed by top VC firms.
• A clear progression plan.
• Flexibility: We work with everyone to make sure they have the balance they need to do their best work.
• Other benefits: Company-wide performance reviews every 6 months, generous pay increases for high-performing team members, and more.

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.