Senior Vice President, Corporate Services Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.

Responsibilities

• Driving GCSD strategy and direction for site operations consistent with global program guidelines and vision; think globally, execute locally.
• Ensure operational alignment with global commodity strategy and initiatives while guaranteeing compliance with company policies, process, and governance.
• Actively create an inclusive collaborative team culture that promotes employee success and keeps the team focused on priorities and key results.

This role is in Manchester – Hybrid. In this role, you’ll make an impact in the following ways:

Role Responsibilities

• Achieve a culture of service excellence whilst achieving significant efficiency gains.
• Rapidly assess current state and develop a long-term strategy with a clear path to rectify issues with the operation, process, and communication connectivity with global commodity leadership.
• Drive and support special projects and strategic initiatives.
• Operate flexibly to undertake a range of varying projects at the same time.
• Relationship management with stakeholders including supporting portfolio enhancement requests.
• Serve as escalation point for internal clients to address issues and concerns.
• Respond positively and creatively to GCSD client requests and queries.
• Liaise with vendors and service providers to ensure all issues are mitigated and resolved.
• Follow and adhere to all internal vendor governance requirements.
• Monitor vendor costs to ensure budget targets are achieved.
• Provide regional vendor service and performance reports to the GCSD global commodity managers.
• Oversee the management of all regional third-party contractors/vendors.
• Prepare and present project proposals to senior Business Leaders for review and approval.
• Implement best practices and industry standards.
• Challenge the status quo to improve existing workflows and processes.
• Implement sustainable practices across all GCSD services.
• Ensure data records evidencing impact BNY commitment to continuous improvement.
• Optimize services with the implementation of industry-leading intuitive digital solutions.
• Drive the simplification of operational processes and automation of standardized manual processes.

GCSD EMEA Leadership & Commodity Support

• Provide regional oversight for all Global Corporate Services (GCSD) commodities.
• Set strategic goals for operational efficiency and increased productivity.
• Support the development and implementation of initiatives to improve vendor service levels.
• Provide analysis and implementation of GCSD staffing structure.
• Coach and mentor assigned staff on improving execution of GCSD activities.
• Collaborate with other regional leads to develop and evaluate feasibility of new services.

Team Culture & Management Style

• Create an inclusive team environment, promoting empathy and employee success.
• Model high standards of honesty, transparency, equity, and integrity.
• Encourage collaboration with the wider global GCSD team.
• Mentor and develop the EMEA team to strengthen their leadership.
• Recognize biases and adopt strategies for fairness and equity.
• Empower team members into effective decision making.
• Inspire team members to produce innovative solutions.

Role Practicalities

• Reports directly to the International Lead for Corporate Services (Manchester, UK Based).
• Management of GCSD employees across EMEA region.
• Oversight of ~150 Vendor staff providing services for the region.
• Required to be available for EMEA operational time zones for emergency support.
• Periodic travel across the EMEA region.

To be successful in this role, we’re seeking the following:

• Relevant years of professional experience required, demonstrating success in managing corporate services.
• Relevant experience as a leader with years of senior management responsibilities.
• Experience building and managing a team or department.
• Demonstrated experience in creating a collaborative team culture.
• Bachelor’s degree in related field.
• Exceptional communication skills.
• Highly competent with productivity software.
• Excellent in data and analytics.
• Comfortable with legal terms for standard commercial contracts.
• Proven self-starter who sets aggressive goals.
• Ability to think strategically and execute tactically.

About Us

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding financial markets while supporting investors throughout the investment lifecycle.

Our Benefits And Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. BNY is an Equal Employment Opportunity/Affirmative Action Employer.