Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support global users with our Sea platform, ensuring prompt issue resolution and user training.
- Company: Join a remote-first SaaS company revolutionising the shipping industry with innovative technology.
- Benefits: Enjoy flexible working options and a collaborative team environment with exposure to cutting-edge tech.
- Why this job: Be part of a transformative journey in maritime tech, enhancing decision-making and efficiency.
- Qualifications: BSc in Finance, IT, Maritime, Business or Engineering; strong communication and MS Office skills required.
- Other info: Fluency in additional languages is a bonus; prior experience in application support is advantageous.
The predicted salary is between 36000 - 60000 £ per year.
We are a remote first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.
With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitise workflows.
Reporting to the Support Global Team Lead, we are looking for a full-time Customer Support Analyst to deliver a high-quality user support service for clients using our Sea platform applications and our Intelligent Contract Platform (ICP) for commodity clients. As this is an extremely customer/user-focused role, you are responsible for supporting our global users spanning a range of shipping markets, ensuring issues are dealt with promptly, escalation processes are followed, and training requirements are met.
You will work with our commercial, customer success, product and engineering teams and have plenty of exposure to numerous technologies and applications, the scope of which is continually increasing as we evolve. Whilst this is not a technical role, you will build up knowledge of our applications and their components.
Requirements and qualifications:
- BSc Degree in Finance, IT, Maritime, Business or Engineering related subject
- Fluent English is required. Fluency in other languages is a bonus.
- Relevant working experience is an advantage
- Strong and proactive communicator (both written and verbal)
- Strong MS Office skills (particularly in Excel and Word)
- Problem solver, able to exercise initiative and can adapt to meet deadlines
- Committed and strives for excellence
- Analytical thinking, quality conscious and results driven attitude
- Ability to work effectively within a team and independently
- Professional with a strong work ethic
- Willing and able to learn new technologies quickly
- Strong organisational skills and able to prioritise
- Flexible, can-do approach
Skills and experience:
- One of the following criteria should also ideally apply to you:
- Prior experience in application support or helpdesk roles
- Knowledge of or prior experience in shipping and/or commodity trading is preferable but not mandatory (e.g. Maritime Studies background, work experience in shipping/commodity ops)
- Prior experience with using helpdesk/ticketing systems e.g. Zendesk, Jira.
Application Support Analyst employer: SEA
Contact Detail:
SEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with the Sea platform and its applications. Understanding how our technology works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your communication skills, especially in a customer support context. Since this role is highly user-focused, being able to articulate solutions clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the shipping and maritime industry. Engaging with people who have experience in these fields can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 4
Showcase your problem-solving abilities during any discussions or interviews. Prepare examples of how you've tackled challenges in previous roles, as this will highlight your proactive approach and adaptability.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand the company and its mission. Familiarise yourself with their platform, Sea, and how it transforms the shipping industry. This knowledge will help you tailor your application and demonstrate your genuine interest.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Application Support Analyst. Emphasise your communication skills, problem-solving abilities, and any experience with helpdesk or ticketing systems like Zendesk or Jira.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that relate to the job description, such as your ability to support users and work collaboratively with teams. Make it personal and engaging.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer-focused role.
How to prepare for a job interview at SEA
✨Understand the Company and Its Products
Before your interview, take some time to research the company and its flagship product, Sea. Familiarise yourself with how it transforms the shipping industry and be ready to discuss how you can contribute to enhancing user support for this platform.
✨Showcase Your Communication Skills
As a Customer Support Analyst, strong communication is key. Prepare examples of how you've effectively communicated with clients or team members in the past, especially in resolving issues or providing training.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems or adapted to meet deadlines. Highlight your analytical thinking and proactive approach to challenges, as these are crucial for the role.
✨Highlight Relevant Experience
If you have prior experience in application support or knowledge of the shipping industry, make sure to bring it up during the interview. Even if your background isn't directly related, emphasise transferable skills and your willingness to learn new technologies quickly.
