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- Tasks: Manage Salesforce CRM and support IT helpdesk operations daily.
- Company: Join a dynamic team in Cambridgeshire focused on innovative tech solutions.
- Benefits: Enjoy a hybrid work model with competitive salary and growth opportunities.
- Why this job: Perfect for those who love variety and making an impact in tech.
- Qualifications: Experience as a Salesforce Administrator and relevant certifications preferred.
- Other info: Ideal for tech-savvy individuals looking to enhance their CRM skills.
The predicted salary is between 40000 - 50000 £ per year.
This is a great opportunity for a Salesforce Administrator to take ownership of the Salesforce CRM platform while also supporting core IT helpdesk operations. This hybrid role combines CRM expertise with hands-on user administration and IT support, making it ideal for someone who enjoys a varied and impactful workload.
You will be responsible for day-to-day Salesforce administration, including basic platform configuration, troubleshooting issues, and providing support to end users. In addition, you will assist with broader IT operations such as user account provisioning and general Microsoft administration.
What you will need:
- Proven experience in a Salesforce Administrator role, ideally with exposure to service desk support.
- Salesforce Administrator certification (ADM201) is highly desirable.
- Hands-on experience with Salesforce configuration tools (e.g., Flow, validation rules, custom fields).
- Familiarity with Active Directory, Microsoft 365, and general user account management practices.
- Strong analytical and troubleshooting skills, with a service-focused mindset.
- Ability to balance CRM responsibilities with support desk tasks in a dynamic environment.
Salesforce CRM Manager employer: Simpson Judge
Contact Detail:
Simpson Judge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce CRM Manager
✨Tip Number 1
Familiarise yourself with Salesforce's latest features and updates. Being knowledgeable about the platform will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with other Salesforce professionals through online forums or local meetups. Building connections can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed Salesforce configurations or resolved user issues in past roles. Real-life scenarios can showcase your problem-solving skills and hands-on experience effectively.
✨Tip Number 4
Research StudySmarter’s approach to CRM and IT support. Understanding our company culture and values will allow you to tailor your conversation during interviews, making it clear why you're a great fit for our team.
We think you need these skills to ace Salesforce CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Salesforce Administrator. Include specific examples of your work with Salesforce configuration tools and any relevant certifications, such as ADM201.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for CRM management and IT support. Mention how your skills align with the job requirements and express your enthusiasm for the hybrid role.
Highlight Relevant Experience: In your application, emphasise your hands-on experience with Salesforce and any service desk support roles you've held. Use metrics or achievements to demonstrate your impact in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role involving user administration.
How to prepare for a job interview at Simpson Judge
✨Showcase Your Salesforce Expertise
Be prepared to discuss your experience with Salesforce in detail. Highlight specific projects where you've used configuration tools like Flow and validation rules, as well as any challenges you faced and how you overcame them.
✨Demonstrate Your Troubleshooting Skills
Since the role involves troubleshooting issues, be ready to provide examples of past problems you've solved. Discuss your analytical approach and how you ensure a service-focused mindset when assisting users.
✨Familiarity with IT Operations
Make sure to mention your experience with user account management and any familiarity with Active Directory and Microsoft 365. This will show that you can handle the broader IT operations aspect of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to balance CRM responsibilities with support desk tasks. Think of examples from your previous roles where you successfully managed multiple priorities in a dynamic environment.
