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- Tasks: Be the friendly face of a top law firm, welcoming clients and managing reception duties.
- Company: Join Owen Reed, a leading recruitment agency, in a prestigious London law firm.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a great first impression while gaining valuable experience in a professional setting.
- Qualifications: Previous receptionist experience in a professional environment is preferred; strong customer service skills are essential.
- Other info: Flexibility to assist with events and occasional cover at other offices is required.
The predicted salary is between 28800 - 43200 £ per year.
Owen Reed is recruiting for a full time Receptionist to join our Facilities and Front of House team for a top law firm in London. You will provide a first welcome link between clients and the firm, offering an excellent first impression either in person or on the telephone. You will assist the wider office and facilities team with general administration, assisting with post event cleaning and providing an efficient and flexible service to internal clients.
Key Responsibilities- Provide a warm, welcoming first impression of the highest standard for clients and staff when arriving at reception.
- Promptly and courteously answer and record telephone and reception enquiries and deal with persons calling at the office with appointments or documents.
- Look after clients waiting in reception, notifying fee earners of their arrival and showing them to fee earners or interview rooms.
- Be responsible for all documents and post arriving in the office, during the day.
- Every item and visitor to be logged consistently for the records.
- Provide refreshments for clients/meetings where requested.
- Provide support for events as required, including cleaning after events have finished.
- Work with tact and discretion with clients on the telephone and face to face, diplomacy would be required and a level of confidentiality.
- Use the Teams system and answer telephone enquiries promptly and efficiently.
- Occasional cover when required of reception within the other offices.
- To attend departmental and other meetings and training as required.
- Preparing, refreshing and ensuring high standards in all meeting rooms before and after each use.
- To work alongside facilities in hosting large events being responsible for, setting up and clearing down after large events.
- To be flexible around attending/hosting events as required on occasions.
- Responsible for the day-to-day management and smooth operation of all nine meeting rooms.
- Produce documents, letters and emails as required for other teams.
- Copying files, scanning and emailing documents.
- Data input to the CRM System as required.
- Any other administrative tasks, such as Web Enquiries, faxes, general email enquiries.
- Experience of working within a Receptionist role in a professional services environment is desirable.
- Experience of undertaking general admin duties i.e. filing, scanning, photocopying etc.
- Experience of dealing with telephone-based enquiries and utilising a switchboard.
- Excellent organisation capability with the ability to effectively prioritise.
- Customer service focused.
Legal Receptionist employer: Owen Reed
Contact Detail:
Owen Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Receptionist
✨Tip Number 1
Familiarise yourself with the law firm's culture and values. Understanding their approach to client service will help you align your responses during interviews, showcasing how you can contribute to their welcoming environment.
✨Tip Number 2
Practice your telephone etiquette. Since you'll be handling calls and inquiries, rehearsing how to answer the phone professionally and courteously can make a significant difference in how you present yourself.
✨Tip Number 3
Prepare examples of your previous experience in customer service or administrative roles. Being able to discuss specific situations where you provided excellent service or handled challenging situations will demonstrate your capability for the role.
✨Tip Number 4
Show your flexibility and willingness to assist with events. Highlight any past experiences where you've successfully managed multiple tasks or adapted to changing circumstances, as this is crucial for the dynamic environment of a law firm.
We think you need these skills to ace Legal Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in receptionist roles, particularly in professional services. Emphasise skills like customer service, organisation, and any specific administrative tasks you've handled.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the firm. Mention your ability to create a welcoming environment and your experience with telephone enquiries, as these are key aspects of the job.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as excellent communication, discretion, and the ability to manage multiple tasks efficiently. Use specific examples from your past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Owen Reed
✨Showcase Your Customer Service Skills
As a Legal Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled client interactions in the past, especially in high-pressure situations.
✨Demonstrate Professionalism
First impressions matter, especially in a law firm. Dress smartly and maintain a professional demeanour throughout the interview. This will reflect your understanding of the firm's culture and expectations.
✨Familiarise Yourself with the Firm
Research Owen Reed and the law firm you’re applying to. Understanding their values, recent news, and the services they offer will help you tailor your responses and show genuine interest during the interview.
✨Prepare for Common Receptionist Scenarios
Think about common scenarios you might face as a receptionist, such as handling difficult clients or managing multiple tasks at once. Prepare answers that highlight your problem-solving skills and ability to stay organised under pressure.
