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- Tasks: Lead operations, ensure safety, and deliver top-notch customer service in a dynamic environment.
- Company: Join a dedicated team in London focused on exceptional service and operational excellence.
- Benefits: Enjoy a competitive salary, healthcare coverage, cycle to work scheme, and discounts at retailers.
- Why this job: Be part of a motivating culture that values leadership and personal development while making an impact.
- Qualifications: Experience in management, operations, and excellent communication skills are essential.
- Other info: Flexibility in working hours is required, including evenings and weekends.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking an Operations Manager to our join London team. The successful candidate will be responsible for the delivery of safety, delivering exceptional customer service and performance within the designated area of control.
We’re looking for someone who is dedicated to ensure regular engagement is maintained with staff, nurturing their development and managing day to day occurences.
Customer relations are imperative to performing well in this role, the successful candidate will need to demonstrate exceptional stakeholder management skills, providing a robust service to internal and external customers alike.
We are seeking a manager who is motivating, has excellent leadership skills, and who ensures work is planned as efficiently as possible with the resources available.
Due to the nature of operations, a flexible approach to working hours is required from the post holder. This will include a requirement to work evenings, nights and weekends as required. Participation in the regional on call roster is also a requirement of the role.
Closing Date: Monday 13th January, * You will be responsible for producing and updating methods of work and risk assessments and undertaking audits and location checks in accordance with our schedules.
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Ensuring the yard and working environment is maintained in a safe and orderly state and reinforce safety procedures to staff.
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Line management, development and engagement
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You must ensure any safety issues are dealt with swiftly and efficiently in accordance with railway regulations.
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Schedule the delivery of the jobs to customers in accordance with the Long Term Planning and Short Term planning teams to produce an optimal roster for traincrew taking cognisance of budgets and performance, including late notice cancellations or absence.
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Ensure shifts are fully manned and communicated to staff in a timely fashion, ensuring contingency plans are put in place in case of last minute changes to the roster.
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Engagement, customer relations and service
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Review and maintain systems to monitor any wagon damaged caused by loading /unloading
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Ensure all equipment within the location(s) is maintained to minimum standards to enable reliable and continuous operation
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Line / Supervisory management experience
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Previous Operational experience
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Excellent written and verbal communication skills
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A full UK driving licence
Desirable Skills
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ILM or other supervisory training programme
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Formal assessor and verifier qualification (A1/L12, V1 Verifier or D132/33)
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Proven management and leadership skills
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Incident investigation experience
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Customer service experience
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Disciplinary and investigation handling.
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Class 66 knowledge and relevant route and traction knowledge.
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Train Operations Liaison Officer (TOLO)
You will receive a competetitive salary depending on relevant experience, and a range of benefits
Healthcare package – Healthcare cover for a range of operations for you and a partner living at the same address as well as cover for a number of health care facilities for you and your dependents including consultations, scans, counselling, optical, dental, and therapy treatments.
Cycle to work scheme – Salary sacrifice scheme for bicycle purchase twice a year.
Denplan scheme – Salary sacrifice scheme for you and your partner.
Online Benefits Portal – Offering hundreds or discounts a nationwide retailers
Operations Manager - London employer: GB Railfreight
Contact Detail:
GB Railfreight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - London
✨Tip Number 1
Familiarize yourself with the specific safety regulations and operational procedures relevant to the railway industry. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining a safe working environment.
✨Tip Number 2
Highlight your experience in managing teams and developing staff. Be prepared to share specific examples of how you've motivated your team and handled day-to-day operations effectively, as this is crucial for the role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully managed stakeholder relationships in previous roles. This will be key in demonstrating your ability to provide exceptional service to both internal and external customers.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, including evenings and weekends. Emphasizing your willingness to adapt to the demands of the role will make you a more attractive candidate.
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Manager position. Highlight key responsibilities such as safety delivery, customer service, and stakeholder management, and think about how your experience aligns with these requirements.
Tailor Your CV: Customize your CV to emphasize relevant operational experience, leadership skills, and any specific qualifications mentioned in the job description, such as supervisory training or incident investigation experience.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for the role. Discuss your approach to managing teams, ensuring safety, and maintaining customer relations, while also addressing your flexibility regarding working hours.
Highlight Relevant Skills: In your application, make sure to highlight your excellent written and verbal communication skills, as well as your ability to manage and develop staff. Mention any specific experiences that demonstrate your capability in these areas.
How to prepare for a job interview at GB Railfreight
✨Showcase Your Leadership Skills
As an Operations Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated staff and handled day-to-day occurrences.
✨Emphasize Customer Relations Experience
Customer relations are key in this role. Be ready to discuss specific instances where you've effectively managed stakeholder relationships and provided exceptional service to both internal and external customers.
✨Demonstrate Flexibility and Adaptability
Given the nature of operations, flexibility is essential. Share experiences that highlight your ability to adapt to changing schedules and work hours, including evenings and weekends, to meet operational needs.
✨Prepare for Safety and Compliance Questions
Safety is a top priority in this position. Familiarize yourself with relevant railway regulations and be prepared to discuss how you've previously dealt with safety issues and ensured compliance in your operations.
