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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join a company dedicated to improving homes and enhancing lives.
- Benefits: Enjoy competitive pay, 6.6 weeks holiday, shopping discounts, and wellness support.
- Why this job: Be part of a friendly team that values customer service and personal growth.
- Qualifications: Must be eager to learn, friendly, and flexible with working hours.
- Other info: Generous breaks provided to keep you refreshed and performing at your best.
The predicted salary is between 24000 - 36000 £ per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
What’s the job?
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What we need:
Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts employer: B&Q plc
Contact Detail:
B&Q plc Recruiting Team
recruitment@b-and-q.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts
✨Tip Number 1
Familiarize yourself with the latest home improvement trends and products. This knowledge will not only help you connect with customers but also position you as a trusted advisor in their projects.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will boost your confidence and prepare you for real interactions with customers.
✨Tip Number 3
Be ready to showcase your teamwork abilities. Think of examples from past experiences where you successfully collaborated with others, as this is crucial for the role.
✨Tip Number 4
Demonstrate your eagerness to learn new technologies and processes. Research common tools used in retail environments and be prepared to discuss how you can adapt to new systems.
We think you need these skills to ace Customer Advisor - Checkouts
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Checkouts Customer Advisor. Highlight your customer service skills and any experience you have in retail or home improvement.
Tailor Your CV: Customize your CV to reflect your enthusiasm for home improvement and customer service. Include specific examples of how you've helped customers in the past and any relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping others. Mention why you're excited about the opportunity to work with the company and how you can contribute to their mission of improving homes.
Highlight Flexibility and Teamwork: Emphasize your ability to work in a team and your flexibility regarding working hours. Mention any previous experiences where you successfully collaborated with others or adapted to changing schedules.
How to prepare for a job interview at B&Q plc
✨Show Your Passion for Home Improvement
Make sure to express your enthusiasm for home improvement during the interview. Share any personal projects or experiences that highlight your interest and knowledge in this area.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help a customer, as this role emphasizes great service at the checkouts.
✨Be Ready to Discuss Teamwork
Since teamwork is crucial for this position, think of instances where you've successfully collaborated with others. Be prepared to discuss how you contribute to a positive team environment.
✨Familiarize Yourself with Technology
As the role involves using new technology, be ready to talk about your comfort level with tech tools. If you have experience with point-of-sale systems or other relevant technologies, mention it!
