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- Tasks: Join us as a Data Centre Services Engineer, tackling hardware and software tasks daily.
- Company: Pulsant is a top UK digital infrastructure provider with 12 data centres and over 330 professionals.
- Benefits: Enjoy perks like private healthcare, free snacks, Udemy courses, and a supportive work environment.
- Why this job: Gain hands-on experience in IT while working in a friendly, growth-focused atmosphere.
- Qualifications: Passion for IT, strong communication skills, and a full UK driving license are essential.
- Other info: Flexible shift patterns with opportunities for overtime and on-the-job training.
The predicted salary is between 28800 - 43200 £ per year.
Permanent on-site role in Pulsant’s Maidenhead Data Centre * Shift pattern – 4 on 4 off, with days/nights/weekend and opportunities to earn overtime * Learn new skills via on the job training and company provided Udemy learning resources. About Pulsant: Pulsant is a leading UK digital infrastructure provider, offering innovative edge infrastructure solutions through our PlatformEdge. With 12 strategically located data centres, 3 offices and a dedicated team of over 330 professionals, we support 1000+ clients services across the UK with cloud, connectivity, and compute services. Job Purpose: The Data Centre Engineer is the remote hands on the ground, performing and resolving various software and hardware tasks along with cabling support and racking and stacking of server equipment. You will also meet and greet customers to the Data Centre, check ID/security requirements and provide a positive visiting experience. Key Responsibilities: * Respond to customers within agreed SLA. * Deliver intelligent remote hands for external and internal customers * Deploy racks and related equipment to support customer orders. * Manage all incoming calls, tickets, emails and faxes to the data centre services function. * Proactive update customers and resolution of service. * Follow escalation processes; tickets to support management and other teams as required. * Liaise with third party suppliers to report and escalate customer problems. * Access management to site where no security function is available. * Cabling support including crimping, patching, labelling, running and terminating. * Troubleshoot hardware faults and arrange replacements. * Install and decommission redundant equipment and cabling. * Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the Pulsant live Data Centre. * Stock control of Pulsant assets and store management. * Manage, categorise, and prioritise all relevant tickets; these include problems, queries and requests regarding Pulsant services. * Support Trainee DC Engineers when required. * Monitoring of infrastructure, site walk around checks and reporting / escalating any faults or concerns as required. Our ideal candidate: * Experience working with / troubleshooting computer hardware * Keen interest in, and passionate about IT technology and infrastructure. * Strong communication skills and a customer focussed approach * Full UK Driving Licence. * Ability to work well to deadlines and under pressure. * Good problem solving skills * Some experience working in a data centre would be ideal but not essential as various aspects (such as the cabling) could be trained on Why join Pulsant: * Supportive work environment with a focus on career growth, development, work life balance and well-being. * A friendly, family-like atmosphere where almost half of employees have been with Pulsant for 5+ years * Benefits include pension, private healthcare, cycle to work scheme, free breakfast and snacks, Udemy license and more
Data Centre Services Engineer employer: Pulsant
Contact Detail:
Pulsant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Services Engineer
✨Tip Number 1
Familiarize yourself with the specific hardware and software used in data centers. Understanding common troubleshooting techniques and cabling practices will give you a significant edge during the interview process.
✨Tip Number 2
Highlight any previous experience you have in customer service roles. Since you'll be interacting with clients and ensuring a positive experience, showcasing your strong communication skills will be crucial.
✨Tip Number 3
Demonstrate your passion for IT technology by discussing any relevant projects or personal interests. This could include home lab setups, participation in tech forums, or online courses you've taken related to data center operations.
✨Tip Number 4
Be prepared to discuss how you handle pressure and deadlines. The role involves working in a fast-paced environment, so sharing examples of how you've successfully managed similar situations in the past will be beneficial.
We think you need these skills to ace Data Centre Services Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Data Centre Services Engineer position. Highlight key responsibilities and required skills that match your experience.
Tailor Your CV: Customize your CV to emphasize relevant experience in IT technology, hardware troubleshooting, and customer service. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT infrastructure and your eagerness to learn. Mention how your background aligns with Pulsant's values and the supportive work environment they offer.
Highlight Relevant Skills: In your application, make sure to highlight any experience you have with cabling, server equipment, or working in a data centre. If you lack direct experience, focus on your willingness to learn and adapt.
How to prepare for a job interview at Pulsant
✨Show Your Technical Skills
Be prepared to discuss your experience with computer hardware and troubleshooting. Highlight any specific projects or tasks you've completed that demonstrate your technical abilities, especially those related to data centres.
✨Emphasize Customer Service
Since the role involves interacting with customers, showcase your strong communication skills and customer-focused approach. Share examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot hardware faults or manage service requests under pressure. This will show your potential employer that you can handle challenges effectively.
✨Express Willingness to Learn
Mention your eagerness to learn new skills, especially through on-the-job training and resources like Udemy. This aligns with Pulsant's focus on career growth and development.
