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For Companies At a Glance
- Tasks: Manage customer accounts, solve queries, and keep everything running smoothly.
- Company: Join a fast-paced consumer goods company that values teamwork and fun.
- Benefits: Enjoy a supportive team, varied tasks, and plenty of laughs (plus biscuits!).
- Why this job: Be the calm voice in chaos while developing your skills in a dynamic environment.
- Qualifications: Great communication skills, organisation, and a willingness to learn are key.
- Other info: FMCG experience is a bonus, but a good sense of humour is essential!
The predicted salary is between 28800 - 43200 £ per year.
Be the Voice of Calm in a World of Chaos (Mostly Emails, Rare Drama) in a Fast-Moving & Occasionally Bonkers Consumer Goods environment. We’re on the hunt for a Customer Service Co-ordinator who’s organised, calm under pressure, and has a cracking way with people.
You’ll be looking after a group of customer accounts like they’re your own little kingdom - answering queries, solving the odd mystery, and keeping everything running smoother than a freshly-oiled machine. You’ll be the friendly, reliable voice customers trust.
What you’ll actually be doing (besides being a legend):
- Keeping your own portfolio of accounts ticking over nicely
- Chatting with customers (the lovely ones and the slightly dramatic ones)
- Making sure targets and KPIs are hit - no pressure, you will have help!
- Working closely with planning, production, and operations - basically keeping all the plates spinning
- Spotting problems before they become proper headaches
- Visiting customers now and then
- Keeping your emails tidy and your spreadsheets even tidier
- Covering your mates when they’re off sunning themselves
Who we’re looking for:
- You’ve got the gift of the gab - and you’re great on email too
- You’re organised, even if your sock drawer isn’t
- You stay calm when things go wonky (because they will - it’s FMCG!)
- You actually like helping people
- You’ve got an eye for detail and a head for juggling tasks
- You can use Word, Excel, and Outlook without needing to shout at your screen
- FMCG experience is a bonus, but if you’re a fast learner with a good sense of humour, they will show you the ropes
What’s in it for you:
- A proper canny team who’ve got each other’s backs
- A job that keeps you busy
- Loads of variety, loads of laughs, and loads of biscuits
- A chance to grow your skills and maybe even show off a bit
Sound like your kind of gig? Click apply, dust off that CV, and let’s have a proper natter. We’re after someone smart, switched on, and genuinely nice to work with.
Customer Services Coordinator employer: Artemis Talent Solutions Ltd
Contact Detail:
Artemis Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the FMCG industry. Understanding the fast-paced nature of consumer goods will help you relate to the challenges faced by customers and your team, making you a more effective communicator.
✨Tip Number 2
Practice your email communication skills. Since you'll be handling a lot of customer queries via email, being clear, concise, and friendly in your responses will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills in real-time. If you have the opportunity, demonstrate how you manage multiple tasks or accounts efficiently, perhaps through examples from previous roles or even mock scenarios.
✨Tip Number 4
Prepare for potential problem-solving scenarios. Think of common customer service issues and how you would handle them calmly and effectively, as this will highlight your ability to stay composed under pressure.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. Use specific examples that demonstrate your ability to stay calm under pressure and manage multiple tasks effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your personality aligns with their need for a friendly and reliable voice, and share a brief story that showcases your problem-solving skills.
Showcase Relevant Skills: Emphasise your proficiency in Word, Excel, and Outlook in both your CV and cover letter. If you have FMCG experience, make sure to highlight it, but also mention your willingness to learn if you don't.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A tidy application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Artemis Talent Solutions Ltd
✨Show Your Organisational Skills
As a Customer Services Coordinator, being organised is key. Prepare examples of how you've managed multiple tasks or accounts in the past. This will demonstrate your ability to keep everything running smoothly, just like they expect.
✨Demonstrate Your Communication Skills
Since you'll be the voice of calm for customers, practice articulating your thoughts clearly. Be ready to discuss how you handle different types of customer interactions, especially the more dramatic ones, to show that you can maintain composure under pressure.
✨Highlight Your Problem-Solving Abilities
Prepare to share specific instances where you've spotted potential issues before they escalated. This will showcase your proactive approach and ability to think on your feet, which is crucial in a fast-moving environment.
✨Bring a Sense of Humour
The job description mentions a good sense of humour as a plus. Be yourself and let your personality shine through during the interview. A light-hearted approach can help build rapport with the interviewer and show that you can handle the occasional chaos with a smile.
