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For Companies At a Glance
- Tasks: Lead financial reporting, manage logistics, and enhance customer experience in a fast-paced fashion brand.
- Company: Join a high-growth fashion brand making waves in the industry.
- Benefits: Enjoy a competitive salary, hybrid working, and a vibrant Manchester location.
- Why this job: Be the driving force behind growth and innovation in a dynamic environment.
- Qualifications: Experience in DTC e-commerce, strong financial acumen, and excellent operational skills required.
- Other info: Collaborate directly with founders and contribute to strategic decision-making.
The predicted salary is between 60000 - 80000 £ per year.
Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Manager. Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.
What You'll Own:
- Financial Clarity
- Own weekly/monthly financial reporting with actionable insights
- Manage our in-house Management Accountant and monthly management packs
- Operations & Logistics
- Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
- Ensure warehouse/packaging standards match our brand quality
- Optimise systems, data tracking, and SLA performance
- Stock & Supply Chain
- Collaborate with Buying & Merch teams to optimise buying and stock levels
- Avoid overstock, margin erosion, and cashflow issues
- Strategic Projects
- Drive initiatives that reduce costs and boost contribution margin
- Improve international logistics, tariffs, and duty handling
- Customer Experience
- Lead the Customer Service function through our CS Manager
- Enhance our end-to-end customer experience as we scale
What We're Looking For:
- Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
- Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
- A natural operator - great at building systems, streamlining workflows, and reducing waste
- Hands-on and high energy - you don't wait for permission; you drive clarity and results
- Comfortable working directly with founders and contributing to big-picture thinking
- Proficient in Excel / Google Sheets and not afraid to get into the data
- A great human - collaborative, calm under pressure, and genuinely positive to be around
What You'll Get:
- Salary of circa £75k
- Hybrid working with flexibility
- Fantastic Manchester Location
Commercial Operations Manager employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce and fashion logistics. Understanding the current landscape will help you speak confidently about how you can contribute to the company's growth during interviews.
✨Tip Number 2
Network with professionals in the fashion and operations sectors. Attend industry events or join relevant online forums to connect with people who might provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've optimised operations or improved customer experience in previous roles. Having concrete data and results will demonstrate your capability and fit for the position.
✨Tip Number 4
Showcase your proficiency in Excel and data analysis by brushing up on advanced functions and techniques. Being able to manipulate and present data effectively will be crucial in this role, so be ready to discuss your skills.
We think you need these skills to ace Commercial Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial operations, finance, and logistics. Use specific examples that demonstrate your ability to manage 3PL relationships and improve operational efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fashion industry and how your skills align with the role. Mention your experience with DTC e-commerce and your understanding of unit economics and cash flow.
Showcase Your Analytical Skills: Since the role requires financial clarity and data management, include examples of how you've used Excel or Google Sheets to analyse data and drive business decisions. Highlight any specific projects where you improved margins or optimised processes.
Demonstrate Leadership Qualities: The company is looking for a hands-on operator who can lead teams and drive results. Provide examples of past leadership experiences, especially in managing customer service functions or cross-functional projects.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Showcase Your Financial Acumen
As a Commercial Operations Manager, you'll need to demonstrate your understanding of unit economics, cash flow, and margin. Be prepared to discuss specific examples from your past experiences where you successfully managed financial reporting or improved margins.
✨Highlight Your E-commerce Experience
Since the role requires experience in DTC e-commerce, make sure to share relevant stories about your work with 3PLs and global fulfilment. Discuss how you've optimised logistics and customer experience in previous positions.
✨Demonstrate Your Operational Skills
This position is all about streamlining workflows and reducing waste. Prepare to talk about systems you've built or improved in the past, and how those changes led to better operational efficiency.
✨Exude Positivity and Collaboration
Being a great human is key for this role. During the interview, show your collaborative spirit and calmness under pressure. Share examples of how you've worked effectively with teams and contributed to a positive work environment.
