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- Tasks: Support customers from enquiry to delivery, ensuring smooth order processing.
- Company: Join a dynamic manufacturing company in Oakham, Rutland.
- Benefits: Enjoy a competitive salary, 33 days leave, and free parking.
- Why this job: Be part of a friendly team, tackle challenges, and develop your skills.
- Qualifications: Strong organisational and communication skills; customer service experience preferred.
- Other info: Flexible working environment with opportunities for growth.
The predicted salary is between 24492 - 30500 £ per year.
Salary: £24,492 per annum - £12.56 per hour
37.5 hours per week
Shift Pattern: Monday-Friday 09.00am-17.00pm
Location: Oakham, Rutland
Our manufacturing client are currently seeking a Sales Coordinator. Reporting into the Supply Chain Manager, the purpose of the role is to provide an efficient service and after sales support to customers and internal departments from first enquiry to order delivery.
The Sales Coordinator Role:
- Processing of new or established customer enquiries and orders and maintenance of customer delivery dates.
- Collate all relevant information to promptly process enquiries.
- Maintain customer quotes, product lists, price lists, any associated documentation.
- Provide customers with proof of deliveries (POD’s) when requested.
- Liaise closely with planning, production and distribution to facilitate on time delivery where necessary.
- Liaise directly with the external sales team on customer issues and sales data where necessary.
- Identify product alternatives in the event of shortages and agree with external sales and the customer before despatch.
- Record and process customer complaints, liaise with customers, quality, technical, planning to generate satisfactory complaint resolutions.
- Process new artwork through customer approval to finished product.
- Carry out other duties that may be required from time to time to develop and facilitate an efficient operation.
The Sales Coordinator Candidate:
- Good organisational skills.
- Excellent interpersonal skills and telephone manner to work across departments and liaise with customers.
- Proven experience working in a customer service environment.
- Flexible in approach and prepared to assist team members when required.
- Good Excel spreadsheet skills with analytical capabilities.
- Excellent communication and word processing skills.
- Good trouble shooting skills, including data and processes.
- Confident and self motivated, can work well in a pressurised environment, individually and as part of a team.
- Sense of humour.
- Enjoys a challenge.
- Knowledge of Sage systems desirable but not essential (or similar). Comfortable working in a process change environment.
The Sales Coordinator Benefits:
- £24,492 per annum annual salary.
- 33 days annual leave, including statutory days, and a shutdown at Christmas.
- Company sick pay up to 24 weeks (increasing with years of service).
- Free parking on site.
- Friendly working environment.
If you are interested in the Sales Coordinator opportunity please apply directly through this website or call Jacob Thomas Associates.
Sales Co-Ordinator employer: Jacob Thomas Associates
Contact Detail:
Jacob Thomas Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-Ordinator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, as this role requires good spreadsheet capabilities. Consider taking a quick online course or tutorial to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since the role involves liaising with customers and internal departments, being articulate and confident over the phone is crucial.
✨Tip Number 4
Prepare examples of how you've successfully handled customer complaints or challenges in previous roles. This will showcase your problem-solving abilities and your capacity to work under pressure, both of which are key for this position.
We think you need these skills to ace Sales Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales coordination. Use keywords from the job description, such as 'organisational skills', 'interpersonal skills', and 'Excel spreadsheet skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities of the Sales Coordinator position.
Highlight Relevant Skills: In your application, emphasise your ability to work under pressure, your problem-solving skills, and your experience with customer complaints. These are crucial for the Sales Coordinator role and will demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in this role.
How to prepare for a job interview at Jacob Thomas Associates
✨Showcase Your Organisational Skills
As a Sales Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised customer enquiries or managed delivery schedules.
✨Demonstrate Excellent Communication
Since the role involves liaising with various departments and customers, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated in previous roles, especially in resolving customer issues.
✨Highlight Your Customer Service Experience
The company values proven experience in customer service. Be prepared to share specific instances where you provided exceptional service or resolved complaints, showcasing your problem-solving skills.
✨Prepare for Technical Questions
Familiarise yourself with any relevant software, like Sage systems or Excel. Brush up on your analytical skills and be ready to discuss how you've used data to improve processes or support decision-making in your previous roles.
