Resident Liaison Officer

A bit about the role … We are currently looking for dynamic Resident Liaison Officers/ Tenant Liaison Officers with a Social Housing background to join our ever-growing team here at Connollys! A bit about us … Connolly is a leading construction refurbishment and development company, with family values at our core. We don’t just refurbish homes, we create communities and we’re committed to making positive change for people. We operate within the social housing sector, providing holistic housing services to local authorities and housing associations throughout the Northwest, North Wales and West Yorkshire What you will be responsible for… * Liaising with residents about the works being undertaken on their property * Contacting neighbourhood housing associations and establishing working relations with them * Attending and chairing tenant forum meetings to advise tenants of works being carried out * Monitor customer complaints and resolve any potential issues * Monitor customer satisfaction Ideally the successful candidate will have previous experience of working in a social housing or customer service environment with residents and leaseholders whose homes are undergoing works. What we’d like from you… * Must be an excellent communicator and a natural problem solver with excellent interpersonal skills * Must be confident polite and courteous when communicating and building relationships with residents, clients, and site operatives * Must be able to work independently as well as being a team player * Excellent organisational skills and a strong work ethic * Good IT skills with competency at Microsoft Word and Excel * Must hold a full clean driving licence What we’ll give you … This is a great opportunity to work for a family business that is experiencing strong growth within the Social Housing Sector, supported by a strong diverse senior team. At Connolly Ltd, we know that when you feel valued and you enjoy your working environment, you perform better in your role and your overall morale and well-being improves. In this role you will receive an attractive rewards package that will include a comprehensive pension; generous holiday entitlement plus other benefits including training and development. Ready to join Team Connolly? The closing date for applications is Friday 30th May 2025 but if you are interested in this role we would advise applying immediately to avoid disappointment. We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation