Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team managing damp and mould repairs, ensuring smooth project delivery.
- Company: Join an affordable housing provider dedicated to improving living conditions.
- Benefits: Enjoy a fixed-term contract with opportunities for professional growth and development.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: This role offers a chance to work on complex projects and enhance your career.
The predicted salary is between 36000 - 60000 £ per year.
We are working with an affordable housing provider, who are looking to recruit a Damp & Mould Customer Service Team Leader to fulfil a 1 year fixed term contract. This position will see you overseeing a small team of coordinators offering an organised day to day repairs and maintenance service specialising in Damp and Mould. As a key member of the Damp and Mould Team, you will work with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements and timescales.
Duties will include:
- Supporting the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
- Working collaboratively with the Complaints team on cases that are running in conjunction with legal disrepair cases.
- Line Management of Damp & Mould administration and scheduling functions within the team.
- Be the escalation point of contact for all internal and external stakeholders on matters relating to open to high-level complaints.
We are ideally looking for someone with:
- Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
- A flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
- Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
- Experience of line managing and developing a high performing operational team.
- Excellent level of understanding of Microsoft programmes and in-house database systems.
- Social Housing experience.
To apply for this vacancy, please submit your CV.
Damp & Mould Customer Service Team Leader employer: Tristone Nash
Contact Detail:
Tristone Nash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damp & Mould Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the common causes and resolutions of damp and mould issues. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Showcase your experience in managing teams effectively. Be ready to discuss specific examples of how you've developed high-performing teams and handled challenges in a customer service environment.
✨Tip Number 3
Prepare to discuss your approach to project delivery, especially how you manage change and communicate with stakeholders. Highlight any relevant experiences where you successfully navigated complex projects.
✨Tip Number 4
Brush up on your knowledge of Microsoft programmes and any relevant database systems. Being able to demonstrate your technical skills can set you apart from other candidates.
We think you need these skills to ace Damp & Mould Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership, particularly in the context of damp and mould issues. Use specific examples to demonstrate your understanding of building defects and your ability to manage a team effectively.
Highlight Relevant Skills: Emphasise your communication, administration, and customer service skills in your application. Mention any experience you have with Microsoft programmes and database systems, as these are crucial for the role.
Showcase Your Experience: If you have social housing experience or have worked on similar projects, make sure to include this in your application. Detail your role in managing projects from inception to completion, especially in relation to damp and mould.
Proofread Your Application: Before submitting your application, carefully proofread your CV and any accompanying documents. Ensure there are no spelling or grammatical errors, as attention to detail is key in this role.
How to prepare for a job interview at Tristone Nash
✨Show Your Knowledge of Damp & Mould
Make sure to brush up on your understanding of damp and mould issues, including common causes and solutions. Being able to discuss these topics confidently will demonstrate your expertise and suitability for the role.
✨Highlight Your Leadership Experience
Prepare examples of your previous line management experience, particularly in developing high-performing teams. Discuss how you’ve successfully led teams in the past and how you plan to do so in this role.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with various stakeholders, be ready to showcase your communication skills. Share specific instances where you effectively managed complaints or collaborated with other teams to resolve issues.
✨Familiarise Yourself with Relevant Legislation
Understanding the legislative requirements related to housing and repairs is crucial. Be prepared to discuss how you would ensure compliance in your projects and how you stay updated on any changes in legislation.
