Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through their journey, ensuring a smooth experience from start to finish.
- Company: Join a top property developer making waves in London and Essex.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and continuous improvement.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service are essential.
- Other info: Opportunity to work cross-functionally and make a real impact on customer experiences.
The predicted salary is between 36000 - 60000 £ per year.
My client is one of the leading property developers throughout London and has amazing schemes throughout East London & Essex! They are actively looking to hire someone with amazing customer experience skills who is able to manage customers through the process and deliver a seamless customer journey.
Customer Experience & Journey Delivery
- Be the dedicated customer contact from exchange through to 20 weeks post-completion.
- Coordinate and deliver regular updates on build progress and key milestones.
- Manage and track all customer touchpoints to ensure timely delivery and full compliance with our Customer Journey process.
- Conduct home demonstrations, handovers, and Customer Journey visits where required.
- Support customer satisfaction tracking and drive continuous improvement initiatives.
Collaboration & Communication
- Work cross-functionally with Sales, Site, and Customer Service teams to ensure a seamless experience.
- Escalate and manage customer concerns effectively, ensuring swift and satisfactory resolution.
- Attend site meetings and present on Customer Journey milestones and updates.
- Provide accurate reports and customer feedback insights to senior stakeholders.
Quality, Reporting & Compliance
- Maintain detailed records and reporting for all interactions and key metrics.
- Contribute to monthly KPI reviews, identifying trends and opportunities for improvement.
- Ensure compliance with internal procedures and external standards (NHBC, HBF, etc.)
Customer Experience Advisor employer: Imperial Search Ltd
Contact Detail:
Imperial Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with the property development industry, especially in London and Essex. Understanding the local market trends and customer expectations will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your communication skills, as this role requires collaboration with various teams. Practising how to articulate your thoughts clearly and concisely can make a significant difference in how you present yourself.
✨Tip Number 3
Prepare examples of how you've successfully managed customer experiences in the past. Being able to share specific instances where you've improved customer satisfaction or resolved issues will demonstrate your capability for this role.
✨Tip Number 4
Network with professionals in the property development sector. Attend relevant events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer experience skills and any relevant roles you've held. Use specific examples that demonstrate your ability to manage customer journeys and deliver excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your experience aligns with their needs, particularly in managing customer touchpoints and ensuring satisfaction.
Showcase Communication Skills: Since the role involves collaboration and communication, emphasise your ability to work cross-functionally. Provide examples of how you've effectively escalated and resolved customer concerns in previous positions.
Highlight Continuous Improvement Initiatives: Mention any past experiences where you contributed to improving customer satisfaction or processes. This shows your proactive approach and commitment to enhancing the customer journey.
How to prepare for a job interview at Imperial Search Ltd
✨Showcase Your Customer Experience Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully managed customer interactions and resolved issues, as this will demonstrate your ability to deliver a seamless customer journey.
✨Understand the Company and Its Values
Research the property developer and their projects in East London and Essex. Understanding their mission and values will help you align your answers with what they are looking for in a Customer Experience Advisor.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you had to coordinate updates or manage customer concerns, and be ready to explain your thought process and actions.
✨Emphasise Collaboration and Communication Skills
Since the role involves working cross-functionally, be sure to discuss your teamwork experiences. Share examples of how you've effectively communicated with different teams to ensure a smooth customer experience.
