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- Tasks: Join us as a Service Administrator, handling quotes and customer interactions.
- Company: Orona is a leading company in the lift and elevator industry, committed to innovation.
- Benefits: Enjoy competitive salary, 25 days holiday, medical cash back plan, and more perks.
- Why this job: Be part of a dynamic team, gain valuable experience, and contribute to customer satisfaction.
- Qualifications: Experience in fast-paced environments, strong communication skills, and a knack for customer relations.
- Other info: This is a 12-month maternity cover role with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Service Administrator to join our team to cover maternity leave for 12 months. This position plays a key role within the business and is responsible for identifying repair work opportunities, compiling quotations for repair works and progressing with customers to gain chargeable orders.
Responsibilities will include:
- Issue quotations as necessary to support incoming insurance reports and isolated/defective units.
- Responsible for creating prompt accurate quotations in accordance with company BMS.
- Responsible for issuing sufficient quote volume via internally sourced leads to attain required order intake value and profitability.
- Responsible for regular contact with customers to ensure quotations received and understood.
- Responsible for achieving repairs target set by the Regional Director.
- Manage and guide customer expectations on the company's services.
- Support the Regional office service administration functions as necessary, including taking calls.
You will have demonstrable experience of working in a fast paced environment where personal time management and ability to work to operational deadlines is key. You will ideally have experience in estimating and sales, building effective relationships with customers and have excellent communication, IT and interpersonal skills.
We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals.
Benefits include:
- Competitive salary
- Medical Cash Back Plan
- Loyalty of Service Awards
- 25 days holiday + bank holidays
- Orona Rewards Scheme
- GP24 Service
- Access to Eye Test vouchers
- Competitive company sick pay scheme
- Life assurance
We are committed to providing an inclusive work environment where all of our people can reach their full potential. We value the creativity that diversity brings and welcome applicants from all backgrounds.
If you’re a motivated individual with a passion for the lift and elevator industry, we invite you to apply for this position. If you want to find out more information and would like to be considered for a role at Orona, please click the APPLY NOW button and send us your CV.
Service Administrator - FTC 12 Months employer: Orona Ltd
Contact Detail:
Orona Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator - FTC 12 Months
✨Tip Number 1
Familiarise yourself with the lift and elevator industry. Understanding the key players, trends, and challenges can help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or join online forums to connect with others who work in service administration or related roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing customer expectations and handling quotations. Think of specific examples where you've successfully navigated these situations, as this will showcase your skills and fit for the role.
✨Tip Number 4
Research Orona's values and culture. Understanding what they stand for and how they operate will allow you to tailor your approach and show that you're not just a good fit for the role, but also for the company.
We think you need these skills to ace Service Administrator - FTC 12 Months
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Administrator position. Tailor your application to highlight your relevant experience in estimating, sales, and customer relationship management.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in fast-paced environments, time management skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the lift and elevator industry and explain why you are a great fit for the role. Mention specific examples of how you've successfully managed customer expectations and achieved targets in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Administrator role.
How to prepare for a job interview at Orona Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with tasks like issuing quotations and managing customer expectations, as these will likely come up during the interview.
✨Showcase Your Experience
Be prepared to discuss your previous experience in fast-paced environments. Highlight any relevant roles where you managed time effectively and met operational deadlines, as this is crucial for the position.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've built effective relationships with customers in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role, and can help you gauge if it's the right fit for you.
