Customer Service Advisor

Customer Service Advisors Location: Port Talbot Salary: £24-25,500 + paid overtime + benefits + clear progression path A role with purpose. A team with pride. A future with opportunity. We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you. What You\’ll Do * Be the first point of contact for a variety of customer queries via phone and email * Handle orders, updates, delivery queries, billing issues, and general service enquiries * Accurately manage and update customer information across systems * Provide thoughtful, solution-focused support, including for customers in vulnerable situations * Resolve customer issues independently wherever possible, escalating only when necessary * Stay current on service updates, internal communications, and best practices * Support overall team goals through personal KPIs and shared responsibilities * Ensure compliance with safety, data protection, and quality standards What You’ll Bring * Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience * Strong communication skills and a calm, professional approach * Great attention to detail and ability to manage data accurately * Confidence navigating new systems and multitasking in real-time environments * A willingness to learn and adapt in a collaborative, team-oriented workplace * Drive to contribute meaningfully to a high-performing team What You’ll Gain * Paid overtime and flexible shift options during peak seasons * Performance-based hybrid working following successful probation * A comprehensive six week onboarding programme with dedicated support * Ongoing coaching, learning resources and development opportunities * A workplace that values your contribution and supports long-term growth To explore your future please email your CV