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- Tasks: Connect with customers by installing and troubleshooting broadband, TV, and phone services.
- Company: Join a supportive team dedicated to making a difference in people's lives.
- Benefits: Enjoy a starting salary of £29,000, private medical cover, and a 4-day work week.
- Why this job: Experience variety daily while building a rewarding career with growth opportunities.
- Qualifications: Must have a UK manual driving licence and live in specified postcodes; no experience needed.
- Other info: Receive full training and mentorship to help you succeed in your role.
The predicted salary is between 29000 - 36200 £ per year.
You must live in one of the following postcodes: DG1, DG2, DG11, DG12, DG14, DG16, CA6.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll DoYou’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
There are only three things that are deal-breakers for us. You’ll need:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
We believe in rewarding our people, so here’s what you’ll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime & £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we’re a great match. We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Carlisle
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Being able to demonstrate your knowledge of the local area during your interview can show your commitment and readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or technical roles, even if it's informal. This will help you stand out as someone who understands the importance of connecting with customers and solving their problems.
✨Tip Number 3
Prepare to discuss how you handle unexpected challenges. Since the role involves troubleshooting and working in various environments, showcasing your problem-solving skills will be crucial in your interview.
✨Tip Number 4
Emphasise your willingness to learn and adapt. The company offers extensive training, so showing enthusiasm for personal development and a positive attitude towards learning new skills can make a great impression.
We think you need these skills to ace Field Service Engineer - Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Engineer role. Emphasise any customer service experience, problem-solving abilities, and technical skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to adapt to different situations. Mention your willingness to learn and how you can contribute to the team.
Highlight Location Requirements: Since the job requires living in specific postcodes, clearly state your postcode in your application. This shows you meet one of the essential criteria right from the start.
Prepare for the Video Assessment: If your application progresses, you'll need to complete a video assessment. Practice answering common interview questions and ensure you present yourself professionally, as this is your chance to make a great first impression.
How to prepare for a job interview at Virgin Media O2
✨Know Your Postcodes
Since the role requires you to live in specific postcodes, make sure you can confidently discuss your location and how it relates to the job. This shows that you understand the requirements and are ready to hit the ground running.
✨Showcase Your People Skills
As a Field Service Engineer, you'll be interacting with customers daily. Prepare examples of how you've successfully communicated or resolved issues with people in the past. This will demonstrate your ability to connect and provide exceptional service.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot or solve problems effectively. Be ready to share these experiences during the interview, as a problem-solving mindset is crucial for this role.
✨Emphasise Adaptability
The job involves working outdoors in various conditions and adapting to different situations. Highlight any experiences where you've had to adjust quickly to changes or unexpected challenges, showcasing your flexibility and resilience.
