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- Tasks: Lead the charge in enhancing customer experiences in healthcare by optimizing every interaction.
- Company: Join a top-tier healthcare client dedicated to exceptional service and patient satisfaction.
- Benefits: Enjoy a flexible work environment with a significant car allowance and covered mileage.
- Why this job: Make a real impact on patient journeys while collaborating with passionate teams in healthcare.
- Qualifications: Bring your strong healthcare experience and customer service skills to the table.
- Other info: This role requires travel and a valid driving license; office visits in Reading once a month.
The predicted salary is between 36000 - 60000 £ per year.
Our leading healthcare client are looking for a Customer Experience Manager (CEM) that will be responsible for ensuring an exceptional customer journey by optimising every touchpoint to exceed expectations, driving satisfaction and loyalty. A strong background in healthcare is essential to understand the unique needs of our customers and deliver the highest standards of service. The position can be based anywhere in the UK but you must have a willingness to travel as well as visiting the Reading office once per month Please note this is a field based role so driving licence and own vehicle is essential. You will get a significant car allowance and mileage will be covered. Key Responsibilities: Oversee service-related issues and contract KPIs Manage customer satisfaction frameworks and NPS programs Develop strategies to improve customer interactions across healthcare touchpoints Analyse feedback to identify pain points and enhance the patient journey Collaborate with healthcare teams, marketing, and sales Implement customer service standards and train staff on healthcare best practices Monitor KPIs and provide insights to senior management Identify and manage risks related to customer experience in the healthcare context Skills & Qualifications: Strong healthcare sector experience and customer service skills Excellent communication, problem-solving, and leadership abilities Analytical ability to drive data-based decisions Customer-focused with a commitment to exceeding expectations Emotional intelligence to manage patient and team dynamics Ability to adapt to changing patient needs and industry trends If this sounds like the next step in your career, please apply with an up to date version of your CV.
Customer Experience Manager - Healthcare employer: Profectus Recruitment
Contact Detail:
Profectus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Healthcare
✨Tip Number 1
Familiarize yourself with the latest trends and challenges in the healthcare sector. Understanding the unique needs of patients and providers will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare industry, especially those in customer experience roles. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your ability to enhance customer satisfaction and loyalty. Highlighting measurable outcomes will make your case stronger.
✨Tip Number 4
Stay updated on customer service frameworks and NPS programs relevant to healthcare. Being knowledgeable about these tools will show your commitment to improving customer interactions.
We think you need these skills to ace Customer Experience Manager - Healthcare
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong background in healthcare and customer service skills. Emphasize any relevant experience that showcases your ability to manage customer satisfaction frameworks and improve patient journeys.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers and teams in the healthcare sector. This will demonstrate your excellent communication and leadership abilities.
Highlight Analytical Skills: Include specific instances where you've used data to drive decisions or improve customer interactions. This will show your analytical ability and commitment to enhancing the customer experience.
Express Willingness to Travel: Since the role requires travel and monthly visits to the Reading office, make sure to mention your willingness to travel and your possession of a driving license and vehicle in your application.
How to prepare for a job interview at Profectus Recruitment
✨Showcase Your Healthcare Experience
Make sure to highlight your background in the healthcare sector during the interview. Discuss specific roles or projects where you successfully improved customer experiences, as this will demonstrate your understanding of the unique needs of patients and healthcare providers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Prepare examples of how you've handled difficult customer interactions or improved service standards in previous roles, as these will showcase your ability to manage patient and team dynamics effectively.
✨Demonstrate Analytical Skills
Be ready to discuss how you use data to drive decisions. Share examples of how you've analyzed feedback to identify pain points and enhance customer journeys, as this aligns with the role's focus on improving customer interactions across healthcare touchpoints.
✨Emphasize Your Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you would train staff on healthcare best practices. This will show your leadership abilities and commitment to exceeding customer expectations.
