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- Tasks: Update customer records and gather information on vulnerabilities with care and professionalism.
- Company: Join a dedicated team focused on making a positive impact in customer support.
- Benefits: Earn £12.93 per hour with a full-time schedule, Monday to Friday.
- Why this job: Be part of a vital project that values empathy and attention to detail.
- Qualifications: Previous call handling experience and strong verbal communication skills are essential.
- Other info: This is an ongoing temporary position, perfect for gaining valuable experience.
Location: Greenham, Newbury
Salary: £12.93 per hour
Job Type: On-going temporary
About the Role: We are looking for a Customer Support Advisor to join our team on an on-going temporary basis. This role is part of a vital project focused on updating customer records, specifically gathering and recording information regarding customer vulnerabilities and any support they may require. This is a repetitive yet highly important role that requires a high level of attention to detail and professionalism in every customer interaction. This is a full time position working Monday to Friday 37 hours per week.
Key Responsibilities:
- Contact customers by phone to update details of any vulnerabilities
- Record information accurately and securely in internal systems
- Provide a compassionate, professional, and clear phone experience
- Maintain confidentiality and demonstrate empathy in sensitive situations
Requirements:
- Previous call handling experience is essential
- Excellent telephone manner with strong verbal communication skills
- High attention to detail and accuracy
- Ability to follow structured processes while demonstrating empathy
Customer Support Advisor employer: Tulip Recruitment
Contact Detail:
Tulip Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with common customer support scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various customer interactions.
✨Tip Number 2
Research the company’s values and mission, especially regarding customer care. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your attention to detail and ability to handle sensitive situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Practice active listening skills before your interview. This role requires a compassionate approach, so being able to show that you understand and empathise with customers will be crucial in your discussions.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous call handling roles. Emphasise your attention to detail and communication skills, as these are crucial for the Customer Support Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of customer support. Mention specific examples from your past experiences where you demonstrated empathy and professionalism in customer interactions.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as your ability to follow structured processes and maintain confidentiality. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Tulip Recruitment
✨Showcase Your Call Handling Experience
Make sure to highlight your previous call handling experience during the interview. Share specific examples of how you've successfully managed customer interactions, especially in sensitive situations, as this will demonstrate your capability for the role.
✨Demonstrate Empathy and Professionalism
Since the role requires a compassionate approach, be prepared to discuss how you handle difficult conversations. Use examples that showcase your ability to empathise with customers while maintaining professionalism, which is crucial for this position.
✨Emphasise Attention to Detail
Given the importance of accuracy in recording customer information, be ready to talk about your methods for ensuring attention to detail. You might mention any tools or techniques you use to minimise errors and maintain high standards in your work.
✨Prepare for Structured Process Questions
Expect questions about how you follow structured processes. Be ready to explain your approach to adhering to guidelines while still providing a personal touch in customer interactions, as this balance is key for success in this role.
